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  1. #1
    Join Date
    Jun 2011
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    Default Please help...product detail pages will not load, gives 500 error

    I am still very knew to zen cart and have no clue about php. I have been working on my store and up until today it worked fine. Now I can not see any of my product detail pages. From my store or from my admin, I get "Bad Response From Server or 500 error".

    I don't know if anyone can help but I have spent the last 24 hours reading through forums and FAQ's and have not found an answer to help.

    my store is http://raynegsc.com/Shop/

    You can see by going there and clicking on any product they all do the same. It does the same thing when I try to edit product details in the admin section to.

    Please can anyone help me.....

  2. #2
    Join Date
    Jun 2005
    Location
    Cumbria, UK
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    10,262
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    Default Re: Please help...product detail pages will not load, gives 500 error

    A 500 error is not a zencart fault... 500 relates to the server.

    Go into your C-Panel at your webhost, and view the error log. That will give an indication of where the poblem lies.
    19 years a Zencart User

  3. #3
    Join Date
    Jun 2011
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    Default Re: Please help...product detail pages will not load, gives 500 error

    I thought so as well, but when I ask my hosting company they said it was with zen cart and it's ability to acess the database. I seem to have no error logs. None with my hosting and none with my debugging for zencart.

    I am on a windows server and from what I was told, it doesn't log errors. I checked just to make sure and no where in my control panels does it have the options for error logs.

    I have made changes to these zen cart files

    english.php - to make changes to the page titles of page 2, 3 and 4
    tpl_footer.php - to add a custom footer
    information.php - to move page 2, 3, and 4 from more information to the information box.

    Added add-ons - Easy populate.

    Could any of those have caused the error maybe or corrupted something I may not be thinking of. I have replaced the entrie folder modules/pages/product_info. I have replaced the root htaccess.

    My database is mysql....I have no idea of what to look for there to see if there is a problem.

    It does the 500 error also when I use easy populate and loaded the products. Once it uploaded it would jump to the 500 error page, but when I checked the store the items were added....some information all jumbled but they did add. Don't know if that help point out the problem, but hopefully.
    Last edited by Raynegsc; 27 Jun 2011 at 03:32 PM. Reason: forgot to add the last part

  4. #4
    Join Date
    Jun 2003
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    Default Re: Please help...product detail pages will not load, gives 500 error

    I am on a windows server
    Why are you using a Windows box? Move to a Unix server.
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

 

 

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