Express Checkout - no address at all

[edadk]

I received a very strange order tonight.

Unregistered customer checked out using Paypal Express Checkout. Nothing unusual about the order except there's no address at all, just the customer's name and country are listed.

I checked the transaction on Paypal and it's the same there - "We have no shipping address on file".

How can this happen?

The order has physical products with weight, a shipping method was selected, and there's even a "print shipping label" icon on the transaction on Paypal but neither Paypal nor Zen Cart prevented the transaction from completing.

How can this happen?

Ed
Zen Cart 1.39h, stable and active shop

[DrByte]

Would be interested in knowing what PayPal says about it.

Did you happen to have PayPal Debug Logging enabled?
http://www.zen-cart.com/forum/showthread.php?t=61199

[edadk]

They didn't pick up after 10 minutes on hold so I'll try tomorrow and report back.

No debugging enabled, never had any need for that before.

Ed

[edadk]

I talked to Paypal. After looking at the transaction they put me on hold for 20 minutes. When they came back they said that the customer can select "no shipping address required" and that the cart api is not picking up this fact.

I wasn't satisfied with that so they transferred me to a tech person. He was looking into the variables being passed back and forth and then he put me on hold...but I got sent out to the queue instead. So I hung up, maybe they'll call me back (yeah right)

[Boggled]

We just had the same thing happen to us. Order paid via PayPal express, no address sent back to the cart.

I do have the debugging logs turned on, but didn't see anything unusual in those (other than a lack of an address).

The payment email we received from PayPal was different than a normal one too. It looked more like when someone just sends you cash directly from within PayPal and in the details it said "Please keep this number for future reference, as your customer doesn't have a PayPal Transaction ID for this payment."


Cart is version 1.3.9d
Payments/orders prior to this came through fine.

[lat9]

I received two of these (no shipping address, nothing "funny" in the logs other than the lack of address) yesterday. Running 1.3.9f (yeah, I know I should upgrade).

Anyone have any ideas regarding what's up?

[DrByte]

1. Without seeing the logs, I don't have enough information to answer.
2. Yes, you should upgrade. Many things were fixed since the version you're running, several specific to PayPal Express Checkout. I don't know why people won't upgrade so that they don't run into issues caused by known bugs, and then come along here asking for help ... basically asking us to re-do all that troubleshooting, debugging, and code-fixing all over again. Would you rather we worked on re-troubleshooting and re-fixing old things or work on the new things that benefit everyone?
The upgrade from v1.3.9f to v1.3.9h takes all of 10 minutes, including making backups.
[/rant over]