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  1. #1
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    Default Suddenly can't login: There was a security error when trying to login. Nothing works

    I had so start a new thread because there are similar threads but none of them were referring or offering a solution to my problem.

    Registered customers are getting following error message from IE, Firefox and Chrome (We don't know about other browsers. We simply don't use them)

    "There was a security error when trying to login"

    Zencart v1.3.9h fresh install
    Custom template: avonlee_contempo by Picaflor Azul
    !!!PROBLEM PERSISTS EVEN WHEN SWITCHED TO DEFAULT TEMPLATE!!!

    Other specs:
    Server OS: Linux 2.6.18-194.11.4.el5
    PHP Version: 5.2.13 (Zend: 2.2.0)
    PHP Memory Limit: 64M
    Database: MySQL 5.0.92-community-log
    HTTP Server: Apache
    PHP Safe Mode: Off

    Currently working mods / add-ons:
    Payment: AUt.Net (AIM)
    Shipping: Fedex Web Services (by Numinix), Free Shipper, Store Pick-up
    Image Handler: IH2
    Zen Lightbox
    Easy Populate: 1.2.5.4
    Sitemap XML
    M1 Tag Cloud (by Magnetic One)
    M1 Power Seo Tools (by Magnetic One)
    All of the above had been on the website over 2 weeks without a problem. Login problem surfaced yesterday.

    Admin/Configuration/Sessions
    Session Directory: store/public_html/cache
    Cookie Domain: False (also tried with true)
    Force Cookie use: False (also tried with true)
    Check SSL Session ID: False
    Check user agent: False
    Check IP address: False
    Prevent spider sessions: True
    Recreate session: False
    IP to host conversion status: False
    Use root path for cookie path: false
    Add period prefix to cookie domain: True

    What we tried/tested so far:
    *We checked on security tokens on tpl_login_default.php and tpl_time_out_default.php at includes/templates/mytemplate/template and they are there after each instance.

    *We moved tpl_login_default.php from includes/templates/default template/template to includes/templates/mytemplate/template: no result (originally that file does not exist under includes/custom template/template). No result! so the file was moved back to its original location.

    *We deleted Classic Template per Dr. Byte's suggestion: Problem Persisted.

    *We checked out how SSL Certificate was set up: All fine and match.

    And finally: my website

    Any help will be highly appreciated.

    Thanks in advance.

  2. #2
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    Default Re: Suddenly can't login: There was a security error when trying to login. Nothing wo

    Quote Originally Posted by enginarat View Post
    All of the above had been on the website over 2 weeks without a problem. Login problem surfaced yesterday.
    Okay, so what changed in your server yesterday?

    Quote Originally Posted by enginarat View Post
    *We deleted Classic Template per Dr. Byte's suggestion
    Not sure where I suggested that, but it sure wouldn't be a primary suggestion. More like a last-resort question in case you were actually using a modified classic template that didn't contain original template files.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
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    Default Re: Suddenly can't login: There was a security error when trying to login. Nothing wo

    Hello Dr. Byte,

    Thank you for quick reply.

    As much as I know nothing has changed on the server. I asked the same question to my server guy and nothing!

  4. #4
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    Default Re: Suddenly can't login: There was a security error when trying to login. Nothing wo

    Okay, rule out changes to your Zen Cart code: http://www.zen-cart.com/wiki/index.p...Obscure_Issues
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
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    Alberta, Canada
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    Default Re: Suddenly can't login: There was a security error when trying to login. Nothing wo

    Let's go back to using defaults, so change back the following.

    Admin/Configuration/Sessions
    Cookie Domain True
    Recreate Session True
    IP to Host Conversion Status true

    Also, are you sure your Session path is correct?

    Session Directory: store/public_html/cache

    Double check to see if should be more like: /home/your_username/public_html/store/cache
    - if you are using a sub-domain there could be problems with that


    And finally:
    Turn OFF your URL Rewriting to see what happens.
    You have an SSL Cert but are not using it. Why is that?
    Put back any files Classic Template you removed.


    @DrByte

    Quote:
    Originally Posted by enginarat
    *We deleted Classic Template per Dr. Byte's suggestion

    Not sure where I suggested that, but it sure wouldn't be a primary suggestion. More like a last-resort question in case you were actually using a modified classic template that didn't contain original template files.
    Deleting the Classic Template was a reply made in another thread, which enginarat had tacked on to regarding his problem. I had suggested he start his own thread to prevent any confusion, and so he did.

  6. #6
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    Default Re: Suddenly can't login: There was a security error when trying to login. Nothing wo

    Dear Dr. Byte,
    Thank you so much for our efforts to help us.
    With over 24 hours of no sleep and anxious customers at our door we had to try a lot of things on and off. Finally we decided to restore to an earlier date. We tried daily and weekly backups as far back as 1 month where we were finally able to sign in. The only change between June 28 and July 18 were 50 new products, a 3rd party tag cloud (Magnetic One) and a third party URI Re-writer (Magnetic One) which most probably were the reason since we found error logs in the cache. Anyway we put 50 products back and now in business which matters most. Once again, thank you so much for your efforts and concerns.

  7. #7
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    Default Re: Suddenly can't login: There was a security error when trying to login. Nothing wo

    Thanks for confirming that the problem was a 3rd-party URI rewriter addon. Many of those are known to cause problems.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 

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