Results 1 to 7 of 7
  1. #1
    Join Date
    Aug 2011
    Posts
    5
    Plugin Contributions
    0

    Default Orders not showing up

    I am having problems with orders not showing up. I had no issues with the first 2 orders I received. The third order didn't show up on my admin page so the only way I knew that I sold something was from a paypal notification. I tried doing some test orders, one using money order option and the other using the paypal option. Both orders showed up on my admin page (even the paypal order without me actually paying).

    This last order that I received - same thing. I only knew about it from paypal notification. I tried doing the same test orders again but this time the order that I used paypal as the payment method did not show up.

    All of the settings are okay as far as I can tell. I haven't changed any of them since I first set things up and the first two orders I had showed up on the admin page.

    Has anyone else had this issue?

    I'm using: v1.3.9h

  2. #2
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,761
    Plugin Contributions
    9

    Default Re: Orders not showing up

    What ZenCart version are you using?
    What PayPal module are you using?

    And other what's that you can supply
    Zen-Venom Get Bitten

  3. #3
    Join Date
    Aug 2011
    Posts
    5
    Plugin Contributions
    0

    Default Re: Orders not showing up

    ZenCart is v1.3.9h
    Paypal is the Standard-IPN (is this the correct info?)

  4. #4
    Join Date
    Jan 2004
    Posts
    66,373
    Blog Entries
    7
    Plugin Contributions
    274

    Default Re: Orders not showing up

    Click "Remove" on the PayPal-IPN (Website Payments Standard) module, and then click "Install" on the PayPal Express Checkout module, and configure it: www.zen-cart.com/getpaypal
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
    Join Date
    Aug 2011
    Posts
    4
    Plugin Contributions
    0

    Default Re: Orders not showing up

    Paypal worked fine until I went to 1.3.9h (although I only just moved from 1.38)

    Thanks for the support (and I do appreciate the freeness of the support), I installed paypal express and it turned my website into a giant paypal advertisement.

    While I accept I need to offer paypal as a payment option, I don't really like the full integrated Paypal all over my page telling people not to trust me with their purchase.

    The simple IPN function is better for us as we have to fraud check every order manually anyway.

    Basically I get the payment but no order, the customer does not get order confirmation. Its like the IPN_main_handler is broken some how.

    Problem is I tried to test it but Paypal won't let me buy something from my own account.....and it works and confirms the order if I pay with a credit card (ie not use my paypal account because I cant) I called the customer who I received the payment from and verified that he used his paypal account to pay and not a direct cc entry. I was tempted to try a older IPN handler (because my old shop worked fine) But I some how doubt this part is going to be very interchangable looking at all the differences in code.

    I just did some fiddling so I guess I will wait for another orderless payment to see if it made any difference or not.

  6. #6
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,761
    Plugin Contributions
    9

    Default Re: Orders not showing up

    Might Check this

    http://www.zen-cart.com/forum/showthread.php?t=177771

    But many of the things presented with express are selectable
    Zen-Venom Get Bitten

  7. #7
    Join Date
    Aug 2011
    Posts
    5
    Plugin Contributions
    0

    Default Re: Orders not showing up

    Installing Paypal Express fixed the problem. Thank you!

 

 

Similar Threads

  1. v151 Free orders not showing up in the admin/customer/orders
    By jodean in forum Managing Customers and Orders
    Replies: 10
    Last Post: 12 Jan 2016, 05:23 PM
  2. v151 Orders not showing up under orders but going through to PayPal
    By dharrison in forum Built-in Shipping and Payment Modules
    Replies: 1
    Last Post: 23 Apr 2013, 08:37 AM
  3. This is weird! Customers placing orders but orders not showing up or notifying me?
    By mooncavecrystals in forum Built-in Shipping and Payment Modules
    Replies: 20
    Last Post: 28 Jun 2011, 05:38 PM
  4. Paypal IPN new orders not showing on Customers/Orders page
    By daelan in forum Built-in Shipping and Payment Modules
    Replies: 2
    Last Post: 1 Feb 2010, 02:23 AM
  5. Replies: 2
    Last Post: 18 May 2007, 08:29 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR