Getting errors from IE from customers..

[bridge32]

Hello all,
A while back i kept wondering why people were abandoning their carts while using the checkout facility, i did try to email some, but only 2 came back saying they had problems with the checkout system and Paypal.
I placed dummy orders myself and all went well, i was using Firefox.
I then left it alone and things were going ok.
people were paying via worldpay, either as guest or full account, and people were also paying via Paypal, guest or full account.
Now, today, i had a customer ring me up saying she has tried 4 times to place an order via Paypal, but when it gets to the transaction page it gives her errors, i asked what they were and she could not remember
I asked if she was using internet explorer, and she said she was, she also stated that the page took ages to load
I then went onto another pc of mine, had internet explorer 7 and i got lots of ssl cert errors saying the site was not trustworthy..
I updated to IE9 and now i get told some pages are not safe to view because the certificate is out of date (which i know it's not)

Why do i get these errors in IE? Firefox works fine as far as i can see.
Seems to be more of an issue with Paypal and IE than Worldpay and IE if that makes sense.
What i would like, if possible, is for people to go through my site as if they were to make a purchase, and not complete the sale to see if any problems occur or come up.
One problem my customer said, was when she was on any page, if she moved her mouse around, the whole page would disappear and leave the pink background
Im sure this is an IE error, but need some advise please.
My site is http://www.cakekraft.co.uk
If I have out this in the wrong section, then i'm sorry, please move it.
Thanks in advance,
Nic.

[nigelt74]

OK

this part (livezilla) is breaking the security of the page, possibly giving errors

https://www.cakekraft.co.uk/index.ph...=shopping_cart

<!--// bof: bannerboxall //-->
<div class="rightBoxContainer" id="bannerboxall" style="width: 182px">
<div class="sidebox-header-left"><h3 class="rightBoxHeading" id="bannerboxallHeading">Need Help ?</h3></div>
<div id="bannerboxallContent" class="sideBoxContent centeredContent"><!-- LiveZilla Chat Button Link Code (ALWAYS PLACE IN BODY ELEMENT) --><a href="javascript:void(window.open('http://www.cakekraft.co.uk/livezilla/chat.php','','width=590,height=610,left=0,top=0,resizable=yes,menubar=no,locatio n=no,status=yes,scrollbars=yes'))"><img src="http://www.cakekraft.co.uk/livezilla/image.php?id=04&type=inlay" width="141" height="81" border="0" alt="LiveZilla Live Help"></a><!-- http://www.LiveZilla.net Chat Button Link Code --><!-- LiveZilla Tracking Code (ALWAYS PLACE IN BODY ELEMENT) --><div id="livezilla_tracking" style="display:none"></div><script type="text/javascript">
var script = document.createElement("script");script.type="text/javascript";var src = "http://www.cakekraft.co.uk/livezilla/server.php?request=track&output=jcrpt&nse="+Math.random();setTimeout("script.src =src;document.getElementById('livezilla_tracking').appendChild(script)",1);</script><noscript><img src="http://www.cakekraft.co.uk/livezilla/server.php?request=track&output=nojcrpt" width="0" height="0" style="visibility:hidden;" alt=""></noscript><!-- http://www.LiveZilla.net Tracking Code --><br /><br /><img src="images/aniside.gif" alt="Shop With Confidence" title=" Shop With Confidence " width="125" height="600" /></div></div>
<!--// eof: bannerboxall //-->

note it is using src="http:
instead of src="https:

which will generate errors on browsers

[bridge32]

OK

this part (livezilla) is breaking the security of the page, possibly giving errors

https://www.cakekraft.co.uk/index.ph...=shopping_cart



note it is using src="http:
instead of src="https:

which will generate errors on browsers

Ok thanks for that,
Where would i find this page to edit?
Ill try looking now for it, so might be back :)
Nic

[bridge32]

Ok, found it, should be ok now.
Can anyone else check over the site as mentioned above to see if any more errors come up.
Thanks
Nic.

[nigelt74]

OK Bridge you still have 2

img src="http://www.worldpay.com/images/poweredByWorldPay.gif" border="0" alt="WorldPay Payments Processing"

and their is still an http: link in the livezilla script

src="http://www.cakekraft.co.uk/livezilla/server.php?request=track&output=nojcrpt"

-----------------------

This is how you look for them

when you go to a secure page if the padlock isn't showing or the addressbar isn't yellow (or green)

do a view source of the page (right click on the page and select "view page source")

and then do a search for

src="http:

and that should bring up all the problems

-- I don't use firefox but a think firefox blocks the insecure scripts, so you don't get a warning, whereas most other browsers give you a warning, or don't show the secure padlock (or addressbar colour) to indicate the page is secure

[bridge32]

Hi Nigel,
I have amended the two errors that you have kindly found.
As i cannot check myself as mentioned in the previuos post, could you, when you have time, re-check for me to see if any more errors occur?
I would be very appreciated.
Thank you
Nic.

[Vger]

I'm not getting any errors on the Login or Create Account https pages when using IE 8 or Firefox.

Vger

[bridge32]

I'm not getting any errors on the Login or Create Account https pages when using IE 8 or Firefox.

Vger

Hi Vger,
Thats good news so far
Thank you for checking for me.
Regards
Nic.

[bridge32]

Hello all, just a quick update with these errors i was getting,
They are still there
I even went as far as to hire someone on O Desk, paid a deposit, then 2 days later they said they cannot fix it
This is what happens (taken from emails from my customers):

"Hi

I have tried 3 times just now to place the order but there seems to be a problem with paypal on your site?

Nicky"

"It still doesnt appear to be working. I go to paypal and confirm the
payment, then it goes back to your website and my items are still in the
basket. Very confused??"

I have been told my site is broken in IE7, now i have tried to order etc on my 2 pc's with no problems using FF and IE8 + 9
But i think these errors and problems are aimed at IE7 and Paypal.
Worldpay however, works fine on all platforms.
Is there someone out there that can fix this for me please?
Im loosing 6 out of 10 sales because of this and i do not know what to do
It needs someone who can check through my site for errors and fix them. easy for me to say but that's what is needed.
Any help would be grateful, i am also willing to pay if needed.
My site is http://www.cakekraft.co.uk
Regards
Nic.

[nigelt74]

Have you turned on logging for paypal,

have you checked the /cache folder for error messages

I honestly don't know why IE7 would give a problem, how sure are you that it is only IE7.

----------------------

When people say "broken in IE7" what are they meaning, is the layout effected or is it just the paypal not going through