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  1. #1
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    Default Authorize.net duplicate order help

    I am having a problem with authorize.net aim. When a customer place an order I will get 2-3 orders back to back and the customer is charged double or tripple times. Order 136 is place and 136,137 and 138 will all be the same customer and order just different order numbers and same charges. It do no have with every order. Two customers told me that the checkout page said that there was an error after they have entered their credit card information. Then after entering a 2nd time it goes through. Pease help I had to refund 6 customers this week for multiple order.

  2. #2
    Join Date
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    Default Re: Authorize.net duplicate order help

    Click Reply below and answer all the questions in the Posting Tips section
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  3. #3
    Join Date
    Dec 2008
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    Default Re: Authorize.net duplicate order help

    Same problem and I'm getting 25.00 fees each times it happens! I run two stores with Zen...both have the same problem.

  4. #4
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    Default Re: Authorize.net duplicate order help

    Quote Originally Posted by muah View Post
    Same problem and I'm getting 25.00 fees each times it happens! I run two stores with Zen...both have the same problem.
    I finally got a webmaster to fix this issue for me. What you can do in the mean time is change your settings to authorize only then you can manually capture te payment. This will not stop it from authorizing it multiple times but atleast it won't charge the card. Hope this helps.

 

 

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