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  1. #1
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    Default 10413 errors and paypal direct payment alert, on v1.3.8

    Version: v1.3.9h
    Recent changes: redid zone definitions, tax classes & rates
    : shipping, took out zone rates
    Payment methods: paypal express checkout and website payments pro

    Worked on this clients site and when I tested did not get the 10413 error.

    Now suddenly the clients visitors are getting all of these errors when placing orders:

    1. paypal express checkout error (10413)
    2. Paypal direct payment error
    3. visa card payment errors

    Where can I send log files to check? Is this a paypal error or zencart error, not sure why it was working and now suddenly not.

    Thanks

  2. #2
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    Default Re: 10413 errors and paypal direct payment alert

    PM me with a link to download a zip of your PayPal log files.

    The PM you already sent contains the details of a successful transaction, not a failed transaction.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
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    Default Re: 10413 errors and paypal direct payment alert

    Hi I sent the log files to you in a PM. Thanks

  4. #4
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    Default Re: 10413 errors and paypal direct payment alert

    Apologies for the delay in replying; I somehow lost track of this post.

    The logs you sent show she's using v1.3.8a
    There were tons of fixes in 1.3.9 to deal with these problems.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
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    Default Re: 10413 errors and paypal direct payment alert

    I have followed your advise and upgraded to version 1.3.9. I have followed the instructions to upgrade to the T and now have other errors that I am not sure of.

    This is the front end of the upgraded shop
    https://www.wildatheartpets.com/store_new/

    If you go to the login page and try to Create a new account, as soon as you click submit a blank page comes up?

    If you try and login as an existing customer, it gives you an error {There was a security error when trying to login.}

    now I have no idea what I have done incorrectly

  6. #6
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    Default Re: 10413 errors and paypal direct payment alert

    Look in the directory:
    /cache

    and see what debug logs are in there ...

    What error message do you find?

    http://tutorials.zen-cart.com/index.php?article=82
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

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  7. #7
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    Default Re: 10413 errors and paypal direct payment alert

    PHP Parse error: syntax error, unexpected T_STRING in /home/wildathe/public_html/store_new/includes/languages/english/create_account.php on line 42

  8. #8
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    Default Re: 10413 errors and paypal direct payment alert

    I fixed that error in the file that the cache showed so no longer have a blank page.

    However I now still have this error when trying to login as an existing customer

    There was a security error when trying to login.

    I checked in zenadmin and the database and the values are there - just seems like the front end login page is not picking it up?

  9. #9
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    Default Re: 10413 errors and paypal direct payment alert

    I cannot test it as your site is down for maintenance ... what is the exact error you are getting now, and if you refresh your /cache are there any new debug logs in there?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  10. #10
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    Default Re: 10413 errors and paypal direct payment alert, on v1.3.8

    I am able to login to your site when I create an account then sign out and cannot login ...

    What errors are showing in your:
    /cache

    when you try to login?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

 

 
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