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  1. #2191
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    Default Re: EasyPopulate 4.0 Support Thread

    Quote Originally Posted by Amethyst_fairy View Post
    Help. Newbie here and I love the simplicity of using easy populate but my images are showing up small distorted when new products are added using easy populate. Tried Image handler. Only way they get fixed is if I go in open product to edit and click update. Any help would be appreciated. My site is www.thedragonskeep.net check out the witchcraft/pagan books & calendars category pretty sure some there that are waiting for me to fix.
    Thanks
    Sandria
    So, EP4 does nothing more with an image than a default ZC installation does. It simply populates the database with the location of the main image. If there has been some software installed that must perform som action on the product while stepping through the collect_info and update_product step(s), then that action must be duplicated at some point in the process... (Ie. Custom coding).

    As to locating the image(s) that might be a problem, well, 137 product, not sure if issue is visible in the categories listing or if only when viewing the product_info page, also don't know if it is on desktop only or on the particular mobile template that is in use and actually aggravates the daylights out of me because so slow which further was aggravating to scroll down to the last of what seemed like 100s of categories... But then maybe I accidentally expanded a category because of the template. Sorry, I digress... Anyways, point being thank you for identifying the website and the category, but could really use further refinement to help out. Otherwise glad that EP4 is working for you.
    ZC Installation/Maintenance Support <- Site
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  2. #2192
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    Default Re: EasyPopulate 4.0 Support Thread

    Quote Originally Posted by adb34 View Post
    I have read your comment more than a dozen times and I do not understand what you have put.

    Drilling down to admin/configuration/Easy Populate 4/User Defined Products Fields inserted 'Products Cost' which the plugin (Product_Cost_Display) is used to add the cost to me in the products page.

    I then go to admin/tools/Easy Populate 4 and on the right hand side under 'User Defined Products Fields:' is the title I put in under admin/configuration/Easy Populate 4/User Defined Products Fields but it is showing 'False'.

    Now I understand a bit of what you have put however, do I need to re-install 'Product_Cost_Display' for EP4 to see or what?
    Fyi, the FALSE next to the user defined products table field indicates that the field entered doesn't exist...sort of a pre-notification before going through the process of exporting, downloading, opening the file up to then determine that the field desired is not present.. Again goes back to what exactly the field is within the products table that might be desired to export/import. The list of fields associated with the table can be seen through phpmyadmin.
    ZC Installation/Maintenance Support <- Site
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  3. #2193
    Join Date
    Mar 2008
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    Brampton, Cumbria, United Kingdom, United Kingdom
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    Default Re: EasyPopulate 4.0 Support Thread

    Quote Originally Posted by mc12345678 View Post
    The information needed to know is 1) what is the exact name of the field(s) added by your plugin, and 2) to what table(s) does it add the field(s)?.......
    Thanks for the info, mate. I will get my head around this.
    Learning Fast.
    Eden Craft Supplies

  4. #2194
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    Default Re: EasyPopulate 4.0 Support Thread

    Quote Originally Posted by adb34 View Post
    Thanks for the info, mate. I will get my head around this.
    What plugin is this? What is the link to download it?

    Are you sure it's not just adding visible information to the user display side? After installing it was there anything on the admin side that had to be entered new/differently for product in the admin?
    ZC Installation/Maintenance Support <- Site
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  5. #2195
    Join Date
    Feb 2016
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    Salem, NH
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    Default Re: EasyPopulate 4.0 Support Thread

    Hi,
    Thanks here are a couple of links for the products I haven't fixed yet. http://www.thedragonskeep.net/index....ducts_id=23868
    http://www.thedragonskeep.net/index....ducts_id=23857
    It happens both on regular and mobile theme. As soon I open the product in admin and literal preview, then update without updating anything else it fixes the image so unsure where in the translation it is getting mistranslated :-) This is one I fixed by opening, preview and safe in admin- http://www.thedragonskeep.net/index....ducts_id=23796
    Thanks for your help.

  6. #2196
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    Default Re: EasyPopulate 4.0 Support Thread

    Quote Originally Posted by Amethyst_fairy View Post
    Hi,
    Thanks here are a couple of links for the products I haven't fixed yet. http://www.thedragonskeep.net/index....ducts_id=23868
    http://www.thedragonskeep.net/index....ducts_id=23857
    It happens both on regular and mobile theme. As soon I open the product in admin and literal preview, then update without updating anything else it fixes the image so unsure where in the translation it is getting mistranslated :-) This is one I fixed by opening, preview and safe in admin- http://www.thedragonskeep.net/index....ducts_id=23796
    Thanks for your help.
    First thing I see is that your images are saved with capital letters... Default operations do not like at least the capital extension *.JPG... This could be a source of your issue.... Not sure how the file(s) are saved, but the database should not have them as capital.

    Example in order of above:
    pID: 23868, SITE/images/BMAGWHE.JPG; pID: 23857, SITE/images/BEVEWIT.JPG; pID: 23796, SITE/bmz_cache/7/7cf17543707cfa11e19900d1ab6d5392.image.136x180.jpg
    Apparently in "opening/editing/saving" the product, the capitalization is modified/corrected, but if the file were saved and referenced in lowercase, then this should not happen/need to happen.
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  7. #2197
    Join Date
    Feb 2016
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    Salem, NH
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    Default Re: EasyPopulate 4.0 Support Thread

    That maybe the issue as I was using the database from the supplier. Quick question before I try a couple of trial ones is it just the JPG that shouldn't be capitalized or the whole file name. If just the JPG then it is happening in both lower case and upper case example http://www.thedragonskeep.net/index....ducts_id=23904 Otherwise maybe an easy fix :-)
    Thanks
    Sandria

  8. #2198
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    Default Re: EasyPopulate 4.0 Support Thread

    Trying to figure this out. Tried all lower case didn't work.
    Here is 2 image HTML from product information one from a product up for awhile.

    <img width="93" height="180" title=" 1 1/2&quot; Ankh sterling " alt="1 1/2&quot; Ankh sterling" src="bmz_cache/0/0309ca239ec1515034f168ae193a61d5.image.93x180.JPG">

    http://www.thedragonskeep.net/index....oducts_id=4120

    And one of the new candles
    <img width="100" height="80" title=" 2 Color Gold/Green 7 day jar " alt="2 Color Gold/Green 7 day jar" src="images/CJ72GG.jpg">

    http://www.thedragonskeep.net/index....ducts_id=23941

    Trying to figure this out :-)
    Thanks
    Sandria

  9. #2199
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    Default Re: EasyPopulate 4.0 Support Thread

    Click image for larger version. 

Name:	Capture2.jpg 
Views:	57 
Size:	41.7 KB 
ID:	16047
    If I right click and click view image full image then shows. Click image for larger version. 

Name:	Capture.jpg 
Views:	57 
Size:	21.1 KB 
ID:	16048

    So confusing.

  10. #2200
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    Default Re: EasyPopulate 4.0 Support Thread

    And the actual file(s)? Are they stored in all caps, small, etc..???

    What you have is IH (not sure which version as I have lost track of which ZC you have installed) but the IH version is not the beta from github otherwise the filename wouldn't use the hash folder arrangement for those "modified".

    There is something about the filename and file that is not lining up... Further, in past experience I have been advised at the minimum the extension has to be lower case, but preferably the entire name of the file. Whatever is put into the database should have the same name on the server, capitalization counting. There are no extra tables created by IH to "monitor" the filename. It uses the existing ZC database tables and then just provides some user notification during the admin portion about things that have gone wrong. Further, the bmz_cache files are to auto-create/recreate upon visiting the page and the file not existing where expected... But that depends on the early discovery portion...

    This is not truly an EP4 issue as EP4 is populating the database with the information it is being provided and retrieving the same type information, but something about what is put to the server is not agreeing with IH4... Might I suggest following this bit of the instructions.

    Download a product that is fine and one that is not. May take downloading a few categories, whatever.

    See where the image file path is pointing for each.

    Visit that/those areas to see how the file(s) lineup, look, etc...

    Update the broken file/product....

    Export the database entry(ies) that contain that line/product.

    Visit the image path identified in that file.

    What changed between the exported line and the file at the destination? Meaning what's happening?

    Now, for one of the "broken" files. Repeat the action that was performed to it using EP4 as necessary though I don't expect there to be much tha EP4 will fix related to this issue per se....

    You are your own best diagnostic agent...
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