Hi Al,
Welcome to zencart and EP4!
Are you getting any information at the bottom of the screen? EP4 will give you a summary of imports, updates, and errors. If you are not getting this, then you are probably not creating your CSV file correctly.
You need to use OpenOffice to export your CSV... please try that. I give some step by step instruction earlier in this thread.
Also, if you have data already in your store, you can verify that EP4 is working correctly by first doing a full export, then clicking the Import link. You should see all your products show as "updated". If you see this, then EP should be installed and working correctly.
If you still have trouble, you can PM me your data file and I'll take a look to see what could be the problem.
Also, which version are you using?
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