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  1. #1
    Join Date
    Dec 2010
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    Default Modifying/deleting gift certificate balances

    I have a customer who has redeemed a gift certificate (but not used it yet) -- so they have a gift certificate balance. They'd like a refund. How can I modify their gift certificate balance?

    John

  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Modifying/deleting gift certificate balances

    You would need to go to phpMyAdmin and in the database you will find a table called:
    coupon_gv_customer

    look for the customer_id for this customer and reduce the balance by how much the GV was for ...
    Linda McGrath
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