I have a customer who has redeemed a gift certificate (but not used it yet) -- so they have a gift certificate balance. They'd like a refund. How can I modify their gift certificate balance?
John
I have a customer who has redeemed a gift certificate (but not used it yet) -- so they have a gift certificate balance. They'd like a refund. How can I modify their gift certificate balance?
John
You would need to go to phpMyAdmin and in the database you will find a table called:
coupon_gv_customer
look for the customer_id for this customer and reduce the balance by how much the GV was for ...
Linda McGrath
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