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  1. #1
    Join Date
    Mar 2009
    Posts
    89
    Plugin Contributions
    0

    Default my host says my my store is producing Google Analytics errors on their server

    I've just gotten an email from my host saying that my zencart is producing errors and asking me to fix it. They're also very kindly offering to fix the problem for me for the tidy sum of £60.

    I'm not that keen to pay them for something I would like to know how to fix myself. But I'm not sure what to do. Here's the msg...

    > Once of your websites is producing a high load of errors on our
    > server. Please could we ask you to address this error as quickly as
    > possible PHP Fatal error: require(): Failed opening required
    > 'includes/templates/yourtemplate/shopping_cart//google_analytics.php'
    > (include_path='.:/hsphere/shared/apache/libexec/php5ext/php/') in
    > /hsphere/local/home/******/tr***ts.com/includes/templates/yourtemplate/common/tpl_main_page.php on line 186

    I've looked in includes/templates/yourtemplate/common/tpl_main_page.php on line 186 but don't see anything wrong

    What could the problem be?

  2. #2
    Join Date
    May 2010
    Location
    WA State
    Posts
    1,678
    Plugin Contributions
    3

    Default Re: my host says my zencart is producing errors on their server

    Uninstall your Google Analytics mod and see if the problem goes away.

  3. #3
    Join Date
    May 2010
    Location
    WA State
    Posts
    1,678
    Plugin Contributions
    3

    Default Re: my host says my zencart is producing errors on their server

    This path looks wrong:

    includes/templates/yourtemplate/shopping_cart//google_analytics.php
    I think it's supposed to be includes/templates/your_template/google_analytics/google_analytics.php

  4. #4
    Join Date
    Oct 2006
    Location
    Alberta, Canada
    Posts
    4,571
    Plugin Contributions
    1

    Default Re: my host says my zencart is producing errors on their server

    > 'includes/templates/yourtemplate/shopping_cart//google_analytics.php'

    There is one too many slashes in the path although I can't say if the path is correct as I've never used this module.

    Suggest you follow the previous advice to uninstall the mod and see what happens.

 

 

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Zen-Cart, Internet Selling Services, Klamath Falls, OR