I dont know if anybody else has experienced this but some of my customers when they come back and need to get a new password are unable to log in with the password they get sent.
Even with cut and paste it wont work for them.
Then it seems if they try again the next day it will.
If they send that new password to me I can log into their account no problems.
Is this a cookies or cache issue on their machine? I have never had this issue myself so cant test how to fix it.
just want to be able to tell my customers something useful.
Thanks in advance
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