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  1. #1
    Join Date
    Feb 2012
    Location
    Orlando, FL
    Posts
    5
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    Default Customer Screen Not Showing in Admin

    This is a new install.
    All of the admin screens come up except for customers.php.
    A http://500 error occurs.
    The error-log indicates cannot redeclare class base on line 17.
    I have installed the following mods:
    Newsletter_subscribe_2_2_2
    ultimate-crossell
    cowa
    blank-sidebox
    profit-margin
    ceon_urlmapping

    I have checked the files and mod updates in winmerge. The information is in the database.

    Can you give me a hint on how to fix or troubleshoot this problem?

    I would really, really appreciate it.

  2. #2
    Join Date
    Nov 2007
    Location
    Woodbine, Georgia, United States
    Posts
    3,716
    Plugin Contributions
    60

    Default Re: Customer Screen Not Showing in Admin

    Replace customers.php with a default install file. Then remove or re-merge whichever addon it was edited for if it works properly.

    ~Melanie
    PRO-Webs, Inc. :: Recent Zen Cart Projects :: Zen Cart SEO 12 Steps to Success
    **I answer questions in the forum, private messages are NOT answered. You are welcome to contact us via our website for professional engagements.

  3. #3
    Join Date
    Feb 2012
    Location
    Orlando, FL
    Posts
    5
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    0

    Default Re: Customer Screen Not Showing in Admin

    Thank you for your suggestion. I renamed customers.php to customers.php.old and downloaded the customers.php from the install files. It still did not work. Do you have any further suggestions?

  4. #4
    Join Date
    Nov 2007
    Location
    Woodbine, Georgia, United States
    Posts
    3,716
    Plugin Contributions
    60

    Default Re: Customer Screen Not Showing in Admin

    Still a 500 error or now a php error instead?

    If so what does the error say?

    What version of Zen Cart? PHP?

    ~Melanie
    PRO-Webs, Inc. :: Recent Zen Cart Projects :: Zen Cart SEO 12 Steps to Success
    **I answer questions in the forum, private messages are NOT answered. You are welcome to contact us via our website for professional engagements.

  5. #5
    Join Date
    Feb 2012
    Location
    Orlando, FL
    Posts
    5
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    0

    Default Re: Customer Screen Not Showing in Admin

    I am using ZenCart v1.3.9h.
    When I click on customers.php from index.php I get a 500 Internal Server Error whether using the revised customers.php or from the install files.

    The cache error log says: [06-Feb-2012 12:34:32] PHP Fatal error: Cannot redeclare class base in /home/content/26/3552326/html/bestautostuff.com/includes/classes/class.base.php on line 17

    Thank you so much for your help.

  6. #6
    Join Date
    Feb 2012
    Location
    Orlando, FL
    Posts
    5
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    0

    Default Re: Customer Screen Not Showing in Admin

    Okay I found the solution. Somehow the customers.php file was overwritten in admin/includes/languages/english/customers.php. Added the original from the core files and it is now working.

    Thank you for your help.

 

 

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