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  1. #1
    Join Date
    Nov 2007
    Location
    UK
    Posts
    102
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    0

    Default Nochex not returning customers address

    I've never had nochex return the customers address once they have made an order. I get the details from the order - what they buy and the totals but not the name, address or email.

    Is this the norm?

    also the status of the order never changes from pending to processing like it has been set up to do so.

    Thanks

  2. #2
    Join Date
    Jun 2010
    Posts
    16
    Plugin Contributions
    1

    Default Re: Nochex not returning customers address

    Hello kezan98,

    Have you downloaded the latest version of the Nochex module for your version of Zen Cart? The most recent download can be found here: http://esupport.nochex.com/index.php...17&nav=0,14,17

    There is a guide included within the download that can help you to successfully install the new Nochex Module. After this update, orders will be updated and customer information will be displayed.

    Kind Regards,
    Matthew Iveson
    Nochex Technical Support

  3. #3
    Join Date
    Nov 2007
    Location
    UK
    Posts
    102
    Plugin Contributions
    0

    Default Re: Nochex not returning customers address

    Thanks Matthew but that's already been done and hasn't had any effect. I have David from the your technical department having a look at it.

  4. #4
    Join Date
    Dec 2011
    Posts
    3
    Plugin Contributions
    0

    Default Re: Nochex not returning customers address

    Hi Kezan98.

    I heard that everything got sorted; do let us know if you ever have another issue!

    Kind regards,
    - Peter (I work for Nochex)

 

 

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