E-mail logo's won't change

[bpoilspill]

For example, when I get notified an order has been placed, I get the e-mail, open it, and it shows the zen cart logo up top. I changed the picture in emails/header.jpg, but it's not changing. When I right click on the picture in e-mail, the image location is http://www.ponyrparts.com/email/header.jpg, yet, it's showing the zen cart logo when it should be my logo. What gives?

[DrByte]

It's cached.

Empty your browser's cache and your email client's cache, and restart your browser and your email client, and the new image will appear.

[planetz]

I am also having this issue. Even after clearing cache on email client and browser, it still doesn't work. Any other workable solution greatly appreciated.

[DrByte]

If the file on the server hasn't been changed, then the image in your emails won't be changed either.

[karyn]

If the file on the server hasn't been changed, then the image in your emails won't be changed either.

I am having this same problem. The file has been changed on the server. If I link to it on my server, it shows the correct logo. I have refreshed both caches, and waited for it to fix itself ..2 days later, the emails are still showing the zen logo. I have also, changed the link in the emails to be the ull url instead of the email/header.jpg... still not working.

[karyn]

Update: It was thunderbird.. I purchased a new email program and now it's working.

I am having this same problem. The file has been changed on the server. If I link to it on my server, it shows the correct logo. I have refreshed both caches, and waited for it to fix itself ..2 days later, the emails are still showing the zen logo. I have also, changed the link in the emails to be the ull url instead of the email/header.jpg... still not working.

[DrByte]

Update: It was thunderbird.. I purchased a new email program and now it's working.

Thanks for confirming that it was cached data in your email program that was causing the problem.

[SilverHD]

I am having the same problem. I uploaded my logo to http://www.petluxuryboutique.com/email/header.gif and it didn't take either. I cleaned out my cache too? Can you help?

Thanks,

Silver

[DrByte]

um, clicking that link says access denied

probably should fix that matter first

[SilverHD]

Dr.Byte:

Now, I guess I really screwed something up!I have no idea what I did!!!?? Does the image have to be a .jpg? That's the only change, now it's a .gif???

Silver