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  1. #1
    Join Date
    Jan 2009
    Posts
    13
    Plugin Contributions
    0

    Default Blank Admin - Cannot access admin page

    Hey there :) My site works, but I cannot access the new admin section. - White screen of annoyance.

    I did read through all the other blank admin posts but none seemed to match.

    BACKGROUND:
    Upgrade from 1.3.9h to 1.5.0
    Mysql 5.0
    php 5.2
    godaddy hosting

    Webserver = Apache
    Path_Translated = /var/chroot/home/content/xx/html/zc_install/index.php(SCRIPT_FILENAME)
    Real Path = /home/content/xx/html
    PHP O/S = Linux
    PHP API Mode = cgi-fcgi
    PHP Max Execution Time per page = 30

    ADD-ONS - (no, I did not disable prior to upgrade -oops)
    Zen Light Box 1.6.3-1.5
    Column Layout Grid 1.3.8
    Image Handler 3v3
    Cross Sell v1.3

    ERRORS DURING UPGRADE:
    SKIPPED: Cannot drop index page_accessed on table admin_activity_log because it does not exist.
    SKIPPED: Cannot drop index access_date on table admin_activity_log because it does not exist.
    SKIPPED: Cannot add index idx_page_accessed_zen to table admin_activity_log because it already exists.
    SKIPPED: Cannot add index idx_access_date_zen to table admin_activity_log because it already exists.

    ALREADY CHECKED:
    verified both admin/includes and includes config files show correct paths to url and connection to database.

    attempted to show errors by both; adding config file in includes dir setting strict error reporting to true. I still got no errors to show.

    ERROR LOG FROM SERVER:
    [Sat Mar 03 19:23:49 2012] [error] [client 72.167.2.173] client denied by server configuration: /var/chroot/home/content/xx/html/includes/filenames.php

    [Sat Mar 03 21:28:08 2012] [warn] RSA server certificate CommonName (CN) `foxcartel.com' does NOT match server name!?

    [Sat Mar 03 23:19:47 2012] [error] [client 95.108.150.235] File does not exist: /var/chroot/home/content/xx/html/robots.txt

    [Sun Mar 04 00:08:28 2012] [warn] RSA server certificate CommonName (CN) `foxcartel.com' does NOT match server name!?

    -------------------------------------------------------------------

    Everything is fine with my ssl cert.

    Any thoughts what I can check next?

    THANKS for the help!!
    Last edited by stangirl; 4 Mar 2012 at 09:17 AM. Reason: updated update FROM version

  2. #2
    Join Date
    Jan 2009
    Posts
    13
    Plugin Contributions
    0

    Default Re: Blank Admin - Cannot access admin page

    Ok, so I restored my db to the og 1.3.9. Now I can access my admin from my original login location.

    In the admin area, it does show me that I'm using 1.5.0 - this seems weird to me, any explanations?

    Again, the front end looks fine except now I cannot get rid of the error messagae::

    Your database appears to need patching to a higher level. See Tools->Server Information to review patch levels.

    &&

    USPS IS IN TESTING MODE

    ---------------------------------------------------------------------

    I read another post stating that this error message means some of the necessary files are missing.

    So at this point, I'm not sure which way to go. Should I upload the 1.5.0 files into my original admin directory?

    I'll keep experiment until someone can give me some guidance.

    Thanks for any suggestions!

  3. #3
    Join Date
    May 2010
    Location
    WA State
    Posts
    1,650
    Plugin Contributions
    1

    Default Re: Blank Admin - Cannot access admin page

    In the admin area, it does show me that I'm using 1.5.0 - this seems weird to me, any explanations?
    This is saying that the files are version 1.50.

    Your database appears to need patching to a higher level. See Tools->Server Information to review patch levels.
    This is because you restored your version 1.39 database. You now have a mismatch between the database and the files.
    Bumble Bee Template - my first contribution!

    The best way to learn is to try stuff. But, back it up first.

  4. #4
    Join Date
    Jan 2009
    Posts
    13
    Plugin Contributions
    0

    Default Re: Blank Admin - Cannot access admin page

    THanks so much for the reply!!

    I figured that's why it says I need the patch, but on that page (Server-Info-Tools) It doesn't say how, or where to get the patch.

    Anyway, I understand that's just a side effect of not having the NEW db in place.

    Still don't know how to fix the root problem of blank admin in the 1.5.0.

    My configure files are good - url's are correct, db names/passwords are correct. It's something in the includes within the new admin section that are causing me problems, but I can't identify the exact file.

    I'll keep pluggin away though.

    Hey I just went to re-install and noticed this message:

    PHP Output Buffering (gzip) = OFF

    Could this be my problem?
    Last edited by stangirl; 6 Mar 2012 at 06:28 PM. Reason: New Question

  5. #5
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    2,859
    Plugin Contributions
    27

    Default Re: Blank Admin - Cannot access admin page

    The "PHP Output Buffering (gzip) = OFF" should not cause your problems; it hasn't caused me any in the past few years!

    Whenever you have a "white screen" or "partial screen" issue, you should check your store's /cache folder for debug-log files. The contents of those files will point you to the failing PHP file. http://tutorials.zen-cart.com/index.php?article=82

 

 

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