Thanks for getting back to me, DrByte. My answers are in red.
When did this problem "suddenly" start? Never said this was a "sudden" problem. Occurred thrice: November 10, 2011; January 7, 2012; March 25, 2012
When was the last time you reconciled your bank deposit receipts with your online store, to ensure you were balanced? This morning
Which Authnet payment module is your store using? (there are 3 in Admin->Modules->Payment), Authorize.net (SIM) and why? Web designers installed ZenCart for me and selected this module. Don't know their reason behind it.
Further, please click Reply below and answer all the questions in the Posting Tips section on that page when you answer these questions I've asked.
Have you already posted about this issue? NO. If so, DO NOT POST a duplicate. Instead, reply to your existing post, with MORE information.
What version of Zen Cart are you using? Zen Cart 1.3.9h
Has your site been upgraded? No. When? From what version(s)?
If you've upgraded, HOW did you upgrade? N/A (official upgrade procedure or an automated script from your hosting company?)
What addons have you installed? Ultimate Cross Sell Settings When? January 25, 2012HOW did you install it? (upload via FTP and run zc_install, or a one-click install from your hosting company? (one-click installs are NOT recommended)) Web Designer installed this. No idea what they did as they never disclose anything to us, but most likely upload via FTP.
In what ways is your site customized or different from a brand new uncustomized install? Photo Gallery, Ultimate Cross Sell Module
If you're encountering display/layout problems, post your site URL* so it can be seen in action.
If you're encountering problems that could be related to your server or hosting company, include the name of your hosting company (not their URL). Doubt it's a hosting problem, but here it is anyway: AV Web Designs (via GoDaddy)
HAVE YOU LOOKED IN THE FAQ AREA for answers to your question? Yes. (ie: a search for your error message or what you want to edit/change, etc)
Have you searched the FORUM for your error message or for answers to the question you're asking? Yes.
WHEN did the problem "start"? November 2011 (unless there are other earlier mysterious transactions I am not aware of) How does that compare with other events of your hosting company N/A, changes you've made to your site files/addons N/A, or your admin settings, etc? Customers' orders do not show up in admin panel despite payment being made successfully.
If this is your first store, have you tested all aspects of transactions before going live? Yes
Also read the "Before You Post" and "Forum Do's and Don'ts" to be sure you provide at least the basics of information in your post. The more detail you supply, the more likely you'll get a usable answer. If you don't give enough information then you'll likely just get a reply asking for more info, or worse, no reply at all.
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