Thread: Missing Orders

Results 1 to 6 of 6
  1. #1
    Join Date
    Jan 2010
    Posts
    15
    Plugin Contributions
    0

    Default Missing Orders

    I am getting the orders through our email account but they no longer show up in our Customers - Orders area. Any ideas?

  2. #2
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
    Posts
    20,024
    Plugin Contributions
    3

    Default Re: Missing Orders

    What payment module ?

  3. #3
    Join Date
    Jan 2010
    Posts
    15
    Plugin Contributions
    0

    Default Re: Missing Orders

    PayPal Express only - it didn't account for 5 orders in the admin and for some odd reason started working again this morning. I was lucky in that the 5 lost orders did get sent to my email address so we can still process them...but what could have taken place? We have not changed anything in the past 2 months

  4. #4
    Join Date
    Jan 2010
    Posts
    15
    Plugin Contributions
    0

    Default Re: Missing Orders

    Hey Stevesh....it shows the order in the am....and within an hour kicks it out and I see no records in my SQL database through PHP My Admin of where it even was in the first place?

  5. #5
    Join Date
    Jan 2010
    Posts
    15
    Plugin Contributions
    0

    Default Re: Missing Orders

    I figured it out. Someone had back doored the site using localhost to gain entry and change the PayPal express payment to their PayPal account.

    Now to get those 6 customers to file claims through PayPal against said parties as fraud and we are going to pursue it to the fullest extent on our end.

  6. #6
    Join Date
    Jan 2004
    Posts
    66,364
    Blog Entries
    7
    Plugin Contributions
    274

    Default Re: Missing Orders

    Not surprised, given that the VERY OLD version of Zen Cart you're using has well-known security vulnerabilities in it. Time to do a THOROUGH cleanup and an upgrade.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 

Similar Threads

  1. v151 Missing Orders
    By Seaghan in forum General Questions
    Replies: 2
    Last Post: 12 Dec 2014, 12:17 AM
  2. v139h Missing orders
    By djegod in forum Managing Customers and Orders
    Replies: 5
    Last Post: 16 May 2013, 01:07 PM
  3. Orders missing
    By hairx in forum Bug Reports
    Replies: 0
    Last Post: 28 Jul 2008, 08:09 AM
  4. Orders missing
    By ritchy in forum General Questions
    Replies: 4
    Last Post: 12 May 2007, 01:53 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR