Image Handler 4 (for v1.5.x) Support Thread

[RodG]

So, I looked at the above provided "broken" page and then clicked on the link to step back one: http://katstamps.com/shopping/index....ex&cPath=33_65 and was able to see a list of items that appear to have descriptions based on all of the extra text between lines.

With respect. You are not addressing the problem.

1) The page *is* broken (try 'view source')
2) clicking on the link to take you back a step is taking you to a different page. One that hasn't been modified, there is no reason for it to not work.
3) The 'descriptions disappeared' is misleading. The actual symptoms being no data beyond the <hr class="product-divider"></hr> is being output, which includes additional images, followed by the description, then the right hand sidebar, and finally the footers.

Before taking action as inferred here, please read.

To the OP. I stand by my advice:
The best way to get your store back online as quick as possible will be to restore/reinstall your template files. In fact you should make this your priority. You can come back and re-install IH later.

I'm not saying that mc12345678's diagnostics aren't without merit. It is a matter of priority’s. If this were a test/development store rather than a live store the prioritys would be different.

Cheers
Rod

[DivaVocals]

HI all.

I just installed this mod and for some reason after I did all the descriptions of my products disappeared.. I did everything to the "T" as the instructions stated and now I'm at a loss as to how to fix it. I've tried reinstalling the files but it didn't work.

Please help.

I'm running v1.5.1 and my link is www.katstamps.com here's a page with no description that I'm talking about..

http://katstamps.com/shopping/index....roducts_id=499

Thank you in advance.

Your description of the problem is tad vague here, so you need to clarify a few things.. Exactly WHEN did "descriptions of my products disappeared"?? IMMEDIATELY after you installed IH4 OR IMMEDIATELY after you "did all the descriptions". It makes a difference as to the actual cause of the issue. Also what do you mean by you did when you say you "did all the descriptions".

IH4 if installed correctly should just work (meaning all files are uploaded to the correct locations as per the installation instructions).. You are using a Picaflor Azul template which are well made.. So unless you made modifications to your template, it is UNLIKELY the template is the cause.

I suspect that the issue here is either an incorrect IH4 install or something you've modified in your store after installing IH4 is the cause of your issue. (thinking it's more likely the latter than the former) Suggest rolling back your store to the state it was prior to installing and starting over with JUST installing IH4. Make sure it works before you do anything else.

[DivaVocals]

Your description of the problem is tad vague here, so you need to clarify a few things.. Exactly WHEN did "descriptions of my products disappeared"?? IMMEDIATELY after you installed IH4 OR IMMEDIATELY after you "did all the descriptions". It makes a difference as to the actual cause of the issue. Also what do you mean by you did when you say you "did all the descriptions".

IH4 if installed correctly should just work (meaning all files are uploaded to the correct locations as per the installation instructions).. You are using a Picaflor Azul template which are well made.. So unless you made modifications to your template, it is UNLIKELY the template is the cause.

I suspect that the issue here is either an incorrect IH4 install or something you've modified in your store after installing IH4 is the cause of your issue. (thinking it's more likely the latter than the former) Suggest rolling back your store to the state it was prior to installing and starting over with JUST installing IH4. Make sure it works before you do anything else.

Missed BOTH of RodG's posts... Carry on.. His advice pretty much mirrors mine.. roll back.. start over.. The issue isn't IH4 but some other modification or faulty installation..

[mc12345678]

With respect. You are not addressing the problem.

1) The page *is* broken (try 'view source')
2) clicking on the link to take you back a step is taking you to a different page. One that hasn't been modified, there is no reason for it to not work.
3) The 'descriptions disappeared' is misleading. The actual symptoms being no data beyond the <hr class="product-divider"></hr> is being output, which includes additional images, followed by the description, then the right hand sidebar, and finally the footers.



To the OP. I stand by my advice:
The best way to get your store back online as quick as possible will be to restore/reinstall your template files. In fact you should make this your priority. You can come back and re-install IH later.

I'm not saying that mc12345678's diagnostics aren't without merit. It is a matter of priority’s. If this were a test/development store rather than a live store the prioritys would be different.

Cheers
Rod

Yeah, unfortunately I don't have a browser installed on my cellphone that offers showing the page code. I totally agree with the priorities, but didn't want the OP to hastily take random actions. I've read enough times in this Forum about the importance of following the instructions, and have had to go through them myself. I was hoping to save Diva Vocals a chime in, but alas we three wrote at about the same time.

The back to business part is like said roll back, and try again. Good to have a snapshot of what you have, so as to maybe figure out in future how it happened and maybe prevent again, but I think I'll back out now. Doesn't seem like this kitchen of chefs needs this line cook.

[RodG]

Missed BOTH of RodG's posts... Carry on..

Mr invisible strikes again. LOL.

His advice pretty much mirrors mine.. .

It happens far more often than not :)

Cheers
Rod

[DivaVocals]

Mr invisible strikes again. LOL.

More like Ms Sleep Deprivation strikes again..

It happens far more often than not :)

Cheers
Rod

How about that???

[Little Red Crane]

Hi Everyone,

I'm running v1.5.1, This is my question.... Is there a way to center the additional images under the main image on the product page?

[mc12345678]

Hi Everyone,

I'm running v1.5.1, This is my question.... Is there a way to center the additional images under the main image on the product page?

Basically through the css stylesheet for yoour active template's product page you should be able to position the additional images.

I'm not good with the various css commands and often have to search online to accomplish what I am tryiing to do or just try different things until it works. (I don't recommend significant testing on an active site, rather some test/local site.)

[DivaVocals]

Hi Everyone,

I'm running v1.5.1, This is my question.... Is there a way to center the additional images under the main image on the product page?

Basically through the css stylesheet for yoour active template's product page you should be able to position the additional images.

I'm not good with the various css commands and often have to search online to accomplish what I am tryiing to do or just try different things until it works. (I don't recommend significant testing on an active site, rather some test/local site.)

Respectfully this discussion is not related to the support of Image Handler 4, and should be continued on a separate thread..

[jackwong21]

Hi everyone, I am having a stupid question, I tried to search around but cannot get the answer, I am using zencart 1.5.1 and IH4. Everything seem smooth after installed. But in the product page of the additional image, only the first image has watermark while the other additional image do not have, how can I fix this problem?