Results 1 to 6 of 6
  1. #1
    Join Date
    Sep 2009
    Posts
    26
    Plugin Contributions
    0

    Default suddenly PayPal not returning transaction

    Over the past couple of weeks I have had two customers successfully check out via a PayPal processed transaction and not have their orders post back to Zen Cart. Searching for the customer in PayPal via their email address does show the transaction and transaction total -- but as there is no order in Zen Cart I cannot pull up the order contents.

    I am, of course, concerned that there are more than two customers out there who have paid without having their order post.

    Help?

  2. #2
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
    Posts
    20,297
    Plugin Contributions
    3

    Default Re: PayPal not returning transaction

    If you're using Paypal Standard (IPN), switch to Paypal Express, and this problem should disappear.

    p.s. This isn't a Zencart bug.

    Also, please upgrade to at least version 1.3.9h as soon as possible.

  3. #3
    Join Date
    Sep 2009
    Posts
    26
    Plugin Contributions
    0

    Default Re: PayPal not returning transaction

    Thanks - the upgrade is actually done but now I'm getting the fun DB errors :)

    Warning Warning: Installation directory exists at: /home/misterjustin/secretweaponminiatures.com/zc_install. Please remove this directory for security reasons.
    Warning Your database appears to need patching to a higher level. See Admin->Tools->Server Information to review patch levels.

    Looking for the Express option -- where do you find it? I'm in My Profile and not seeing it there or in My Business Info.

    Thanks for the assist!

  4. #4
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
    Posts
    20,297
    Plugin Contributions
    3

    Default Re: PayPal not returning transaction

    Admin - Modules - Payment to install Paypal Express. There's no way I know to retrieve the order info from the orders which didn't pass it without contacting the customer.

  5. #5
    Join Date
    Sep 2009
    Posts
    26
    Plugin Contributions
    0

    Default Re: PayPal not returning transaction

    The instructions on the admin-modules page seem to be out of date compared to the new PayPal layout -- so I'm still not sure we're set up properly for Express payment.

    Do I need to set "PayPal Website Payments Standard - IPN" status to false when I activate Express?

    Thanks again!

  6. #6
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
    Posts
    20,297
    Plugin Contributions
    3

    Default Re: PayPal not returning transaction

    Click Remove on IPN module in your ZC admin.

 

 

Similar Threads

  1. PayPal transaction data missing suddenly
    By split63 in forum PayPal Express Checkout support
    Replies: 37
    Last Post: 13 Aug 2012, 06:15 PM
  2. UPS XML suddenly not returning calculated rates
    By abcisme in forum Addon Shipping Modules
    Replies: 2
    Last Post: 24 Apr 2012, 11:49 PM
  3. Paypal not returning Order Confirmations.
    By glamourdolleyes in forum Built-in Shipping and Payment Modules
    Replies: 2
    Last Post: 22 Jan 2011, 03:53 AM
  4. PayPal not returning order info!!
    By Fragrant Gifts in forum PayPal Express Checkout support
    Replies: 13
    Last Post: 19 Mar 2010, 05:35 AM
  5. PayPal Account Optional not returning
    By micmed in forum Built-in Shipping and Payment Modules
    Replies: 6
    Last Post: 22 Feb 2009, 08:16 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR