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  1. #1
    Join Date
    Dec 2010
    Posts
    362
    Plugin Contributions
    0

    Default How to troubleshoot odd behavior

    This is a 1.3.9a installation.

    We've been experiencing isolated bits of odd behavior. Two come to mind:

    1) A downloadable file, which, after a successful order, did not have a link to it;

    2) A mis-applied shipping rate for an order. We're using zoned rates based on price. The price of the order was under a certain threshold, yet the rate for the next highest level of shipping was applied.

    In both cases, we've checked files and settings and everything seems OK. The problems are sporadic and we haven't been able to reproduce them ourselves.

    Do we chalk this up to some kind of "burp", or is there a way to drill deeper into the process to see what happened after the fact?

    Thanks,

    John

  2. #2
    Join Date
    Jun 2005
    Location
    Cumbria, UK
    Posts
    10,262
    Plugin Contributions
    3

    Default Re: How to troubleshoot odd behavior

    For shipping, what are your TARE settings? ADMIN >>> CONFIGURATION >>> SHIPPING/PACKAGING

    Package Tare Small to Medium - added percentage:weight
    Larger packages - added packaging percentage:weight

    Suggest you upgrade to AT LEAST 1.3.9h
    19 years a Zencart User

 

 

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