i probably should not open a new topic for this question. i use 1.3.9h. i have customer that placed an order for a gift cert and in comments asked to mail it to someone else. If i would approve it in quene that would go sit in his account and he would need to email the amount to whomever he wants to. So i emailed one to me and then mailed that code to the adress customer provided (this is for right now to take care the situation). But how in general can we deal with this in future?