A link to the site would REALLY help.. Other mods you've installed is also sometimes helpful.
Otherwise in thee case of an issue that's not reported (the one post you listed and the fix is not related to this add-on specifically) you need to do your due diligence.. Double check your install.. Double check that any files merges you've done are correct..
My Site - Zen Cart & WordPress integration specialist
I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.
DivaVocals,
Thank you for responding, and I apologize if I did not provide enough information; I try to protect my clients' privacy unless it is really necessary in order to solve a problem, and I was hoping someone would recognize the error. The site in question is:
http://www.mealsforfunerals.com
No other modules have been installed, it is just basic Zen Cart 1.50 with a fairly heavily modified template. I only found it necessary to merge one file to avoid overwriting my own modifications:
includes/templates/theme298/common/tpl_header.php
I have double checked this file and the rest of my installation against the instructions in the install.txt file and it appears that I did it correctly to the best of my knowledge. If you need to ask more questions to help solve this issue, please let me know.
Honestly I used to feel the same way.. However, it's a website.. There's not much to protect someone from when it can be found in a search engine.. Nevertheless, this is why I build a development site and post that URL here.. If I HAVE to post a client's actual URL, there's way's to make sure it doesn't get "found" by search engine spiders. For example:
http://www(dot)mealsforfunerals(dot)com
Not likely.. too many factors affect ones store especially when working blindly (we can see your source files) with a vague uncommon issue..
Well this will certainly allow folks to weigh in if they have suggestions/solutions to offer..
Also regarding the part I bolded.. Does this mean you did not merge other template/override files??
Last edited by DivaVocals; 26 Jul 2012 at 07:38 PM.
My Site - Zen Cart & WordPress integration specialist
I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.
Correct. All the other files that could possibly have been merged were ones that I never modified during development and had backups of the originals in case the replacement files didn't work. That tpl_header.php file was the only one I found that I had made specific modifications to for the client, was unique to the template, and couldn't simply be replaced. I checked that very carefully before getting started.
My Site - Zen Cart & WordPress integration specialist
I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.
Is your site Upgraded to the current version 1.5.4 Yet?
zencart-upgrades-website-installation
To both questions above, the answer is yes. I did upload the files that were not merged (all of them), and I did rename the folders that required it. I may not be a code expert, but this is not my first time around the block working with PHP/MySQL applications, or Zen Cart for that matter. I just don't know enough to solve this problem on my own, and I haven't found anyone else who's already done it.
As I have said before, questions are asked to ensure we have the correct information needed before providing advice or suggestions. It keeps us from lobbing random answers at folks, and speaking for myself I won't spend time guessing what has or hasn't been done before answering a question on this forum.. Also the most common reason add-ons fail to work is from faulty installs. (this has NOTHING to do with experience or skill level.. a bad install can happen to anyone -- as evidenced by my own support question in this same thread not even a few weeks ago)
That said I just took a look at your site again and realized that your Template Monstrosity template is a possible source of your issues.. TM designers have a nasty habit of slashing out code the designer deems unnecessary in order to force their designs to look pretty.. (every last one of their designs does not require half the crap they do to achieve the design)
You might want to take a look t your template files (the original ones) and see if the good folks at Template Monstrosity have overwritten one of more of the checkout pages. If they have, in doing so they may have removed code COWOA needs to work correctly..
My Site - Zen Cart & WordPress integration specialist
I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.
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