Order Status Options -- ALL options are sending emails & posting on customer view

[lunabug]

I'm updating the email templates to be branded for my new store, so I'm testing everything.

When I'm on a customer order and I update the status, I have tested all three options: -Email; -No Email; and -Hide. However, ALL of them send emails to the customer and post to the both the admin & customer order history.

Here's what I expected:
-Email == will send an email to the customer || post to the order history for both admin & customer to view
-No Email == will not send an email || post to the order history for both admin & customer to view
-Hide == will not send and email || will post to the order history for admin AND will NOT post to the order history for customer

I've searched for this issue but found nothing. I haven't done any customization to the admin section so is this how it's working out of the box? Anyone else tested this?

Thanks!

[lunabug]

ZEN ADMINISTRATORS / PROGRAMMERS!

I've just done a fresh install of zen cart v150 and the behavior is as described above. This means there is NO WAY to update an order and hide it from the customer. This is a lose of functionality from 1.3.8 & 1.3.9.

You may have LOTS of admins out there updating orders thinking their customers are not seeing the comments/update, but they ARE!

[DrByte]

Hmmm ... I can't seem to replicate the problem you're describing.

[lunabug]

Ok, I created an account as a customer and ordered a product.

I then log in as the admin and go to the order and change the status/enter comments and select the *email* option in Notify Customer. Works as expected, I, the customer, get an email with the update and I can see the update info in my Status History & Comments section.

I then go back to the order as the admin and change the status/enter comments and select the *no email* option. I get an email for this too, but I shouldn't. I, the customer, can see this update info in my status History & Comments section.

I then test the last option *hide*. I, the customer, still get an email AND I still see this update/comment in the Status History & Comments section.

Here's a screenprint of my customer view, the comments shows the update option i used.



If you want to test it yourself, here's the fresh install: http://zenoob.lunatiktattoocare.com

And the admin section: http://zenoob.lunatiktattoocare.com/adminoob
UserName: ZenAdmin
Password: ZenAdmin1

[Ajeh]

I go to your site and make a test order ...

I get the first emails for create account and making the order ...

I then go through the admin and try the three choices:
-Email (I get an email)

-No Email (I get NO email)

-Hide (I get NO email and this is hidden from Customer)


I cannot reproduce your issue on your site nor mine ...

Perhaps you forgot to click the radio buttons when testing?

[lunabug]

Linda, you are correct, the results you got are what i expect. However when I logged in as the super user, the results are as i described above ON NEW ORDERS only. When I go to a previous order, it is updating correctly????

So if you would place a new order, log in as the superuser (I sent you credentials in a PM) and test it again, that would be great.

thanks,

[Ajeh]

Sorry ... I cannot reproduce the issue on your site or mine with either login that you gave me ...

I made another order and same thing, as a customer I only get the email when Email is selected on the Radio buttons ...

[DrByte]

I suspect lunabug is using the same email address for both the admin user and the storefront customer, and is therefore getting all the emails simply because they are getting the admin-copy emails confused with being customer-only emails.