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  1. #311
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    Default Re: Super Orders v4.0 Support Thread (for ZC v1.5.x)

    I think my question about refunds got lost in a sudden spurt of traffic:
    http://www.zen-cart.com/showthread.p...00#post1218000

  2. #312
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    Default Re: Super Orders v4.0 Support Thread (for ZC v1.5.x)

    Quote Originally Posted by BillJ View Post
    I think my question about refunds got lost in a sudden spurt of traffic:
    http://www.zen-cart.com/showthread.p...00#post1218000
    Your question didn't get lost. The problem is that you don't have your full process worked out. the problem you have isn't an issue with super orders. Super orders is working as it should. The issue is that you need to adjust the order total in addition to processing a refund. Not something that super orders does.. suggest that you take a look at edit orders..
    My Site - Zen Cart & WordPress integration specialist
    I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.

  3. #313
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    Default Re: Super Orders v4.0 Support Thread (for ZC v1.5.x)

    Quote Originally Posted by DivaVocals View Post
    Your question didn't get lost. The problem is that you don't have your full process worked out. the problem you have isn't an issue with super orders. Super orders is working as it should. The issue is that you need to adjust the order total in addition to processing a refund. Not something that super orders does.. suggest that you take a look at edit orders..
    I suspected that Super Orders was working as intended but wondered whether there might be an additional step available that I hadn't found since I can't imagine, for my shop anyway, ever needing to issue a refund and leave the customer owing it back. I do have Edit Orders installed so I'll look at how I can amend the process to use that. Thanks.

  4. #314
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    Default Re: Super Orders v4.0 Support Thread (for ZC v1.5.x)

    Quote Originally Posted by BillJ View Post
    I suspected that Super Orders was working as intended but wondered whether there might be an additional step available that I hadn't found since I can't imagine, for my shop anyway, ever needing to issue a refund and leave the customer owing it back. I do have Edit Orders installed so I'll look at how I can amend the process to use that. Thanks.
    Super Orders doesn't EDIT order totals.. So no there isn't an additional step.. Like I said.. you do not have your whole back-end admin process for this worked out fully.. It's really a matter of basic accounting.. You cannot process a refund and NOT adjust the order total.. You will ALWAYS end up with a balance owed by the customer.. You are refunding what they ACTUALLY paid to what they should have paid and you are trying to do this without adjusting the order total to match..
    Last edited by DivaVocals; 29 Sep 2013 at 01:43 AM.
    My Site - Zen Cart & WordPress integration specialist
    I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.

  5. #315
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    Default Re: Super Orders v4.0 Support Thread

    V1.51 with Super Order 4.0
    Can the product manufacture be added to the Packing Slip?

  6. #316
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    Default Re: Super Orders v4.0 Support Thread

    Quote Originally Posted by lmax401 View Post
    V1.51 with Super Order 4.0
    Can the product manufacture be added to the Packing Slip?
    The short answer is yes, though the discussion of this is not directly applicable to Super Orders (this is more of a packing slip discussion applicable to other threads). That said, some initial guidance might be available at: http://www.zen-cart.com/showthread.p...rer-on-invoice

    And assuming that some functions haven't been removed from ZC, the post at
    http://www.zen-cart.com/showthread.p...557#post302557
    may simplify some of the code because only the product ID is needed to spit back the manufacturer's name.

    Haven't dug into the files specifically, but the file(s) that may need revision I would say are ADMINFOLDER/packingslip.php and/or ADMINFOLDER/includes/languages/LANGUAGEOFCHOICE/packingslip.php. The second one based on the appearance of a packingslip.php file associated with Super Orders, but again, haven't dug into the code to see if it simply calls the first file or if it completely overrides it. This may be further cleared up by someone that has dug into this plugin more than I have.
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

  7. #317
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    Default Re: Super Orders v4.0 Support Thread

    Quote Originally Posted by mc12345678 View Post
    The short answer is yes, though the discussion of this is not directly applicable to Super Orders (this is more of a packing slip discussion applicable to other threads). That said, some initial guidance might be available at: http://www.zen-cart.com/showthread.p...rer-on-invoice

    And assuming that some functions haven't been removed from ZC, the post at
    http://www.zen-cart.com/showthread.p...557#post302557
    may simplify some of the code because only the product ID is needed to spit back the manufacturer's name.

    Haven't dug into the files specifically, but the file(s) that may need revision I would say are ADMINFOLDER/packingslip.php and/or ADMINFOLDER/includes/languages/LANGUAGEOFCHOICE/packingslip.php. The second one based on the appearance of a packingslip.php file associated with Super Orders, but again, haven't dug into the code to see if it simply calls the first file or if it completely overrides it. This may be further cleared up by someone that has dug into this plugin more than I have.
    The packingslips are simply enhanced versions of the stock packingslip..
    My Site - Zen Cart & WordPress integration specialist
    I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.

  8. #318
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    Default Re: Super Orders v4.0 Support Thread

    All of my orders are drop shipped so I don't need the packing slip function. I would however like to convert the Packing Slip to a simple Purchase Order with the Manufacturers name placed into the Bill To section of the Packing Slip. Have already completed the other graphical changes to the form but, can not figure out how to get the Manufacture information placed.

  9. #319
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    Default Re: Super Orders v4.0 Support Thread

    Quote Originally Posted by lmax401 View Post
    All of my orders are drop shipped so I don't need the packing slip function. I would however like to convert the Packing Slip to a simple Purchase Order with the Manufacturers name placed into the Bill To section of the Packing Slip. Have already completed the other graphical changes to the form but, can not figure out how to get the Manufacture information placed.
    Again, some guidance has been provided and it is my thought that further discussion of this is off topic and should be addressed in a separate thread/forum.
    ZC Installation/Maintenance Support <- Site
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  10. #320
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    Default Re: Super Orders v4.0 Support Thread

    Quote Originally Posted by mc12345678 View Post
    Again, some guidance has been provided and it is my thought that further discussion of this is off topic and should be addressed in a separate thread/forum.
    I would tend to agree.. The Super Orders packingslip is simply an enhanced version of the stock packingslip.. You are likely to get better answers to this question by posting a general query in the forum..
    My Site - Zen Cart & WordPress integration specialist
    I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.

 

 
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