Edit Orders v4.0 Support Thread

[DivaVocals]

Do you have Edit Orders installed? Because your question doesn't sound like it has anything to do with edit orders..

Thank you!

We're a company with a massive laser cutting and engraving machine (150 Watts, 1500 x 1200mm bed)...We have our own designs for sale, but also accept commissioned work, which requires a quoting process. This is an easy way to give our customers a quote request and response mechanism...One problem:

When I open the order page, it alerts

Warning Warning: One or more of the customer address fields contains a country name unknown to Zen Cart ("Locations / Taxes"->"Countries").
Taxes and some shipping modules may not function correctly until the issue has been resolved.

This typically occurs if someone deletes or renames a country's name from Zen Cart ("Locations / Taxes"->"Countries"). You can fix the issue by doing one of the following:

    Add the country (and name) back to the Zen Cart database.
    Adjust the country name to match one of the country names in the Zen Cart database.

I have verified, both through the Admin module and directly in the database, that "United States" does in fact exist in the proper areas as suggested, and that there are no leading/trailing spaces in the "orders" or "countries" tables.

While the ordered items/address portion of the update is successful, the customer is not notified of the update, and update comments are not added to the order.

[mjhendricks]

Yes, I do. This is a three-day old install of Zen Cart, and Edit Orders is the only mod installed. I poked around the customers => orders function before I installed Edit Orders to see if I could do what I wanted before I started looking for a mod. I already had three "test" orders in the system, created to learn the order creation and fulfillment process. I viewed the same orders before and after adding Edit Orders, and the issue arose immediately after installing Edit Orders

[DivaVocals]

And are you using a module allows you to manually add orders? How exactly did you add your test orders..

Yes, I do. This is a three-day old install of Zen Cart, and Edit Orders is the only mod installed. I poked around the customers => orders function before I installed Edit Orders to see if I could do what I wanted before I started looking for a mod. I already had three "test" orders in the system, created to learn the order creation and fulfillment process. I viewed the same orders before and after adding Edit Orders, and the issue arose immediately after installing Edit Orders

[mjhendricks]

The details button appears to be the original functionality of customer =>orders, and it still works as it did before Edit Orders was installed, including status updates and email updates. The alert appears when I click the Edit button and the order displays with the editable fields, even before I make any changes.

Yes, I do. This is a three-day old install of Zen Cart, and Edit Orders is the only mod installed. I poked around the customers => orders function before I installed Edit Orders to see if I could do what I wanted before I started looking for a mod. I already had three "test" orders in the system, created to learn the order creation and fulfillment process. I viewed the same orders before and after adding Edit Orders, and the issue arose immediately after installing Edit Orders

[mjhendricks]

I am using the standard install, selecting a product and checking out

And are you using a module allows you to manually add orders? How exactly did you add your test orders..

[lhungil]

...
When I open the order page, it alerts

Warning: One or more of the customer address fields contains a country name unknown to Zen Cart ("Locations / Taxes"->"Countries"). ...

I have verified, both through the Admin module and directly in the database, that "United States" does in fact exist in the proper areas as suggested, and that there are no leading/trailing spaces in the "orders" or "countries" tables.

This warning is only displayed when one of the addresses in the order has a country which is not found in the Zen Cart database. This is an extra check which was added to warn administrative users. When the country cannot be detected / determined by Zen Cart, tax and shipping calculations may not work correctly.

What is the country listed in the order (in the order db table) for "customer", "billing", and "delivery"? Does it match exactly (including case) the name of the country (in the country db table)? Are both tables using the same db collation?

Some 3rd party modules (such as minimum customer info) do not populate the country fields when creating an order (which also results in the country not being found). If you are using one of these you can ignore the warning... Or fix the 3rd party modules code to add the country to the addresses in the order...

...
While the ordered items/address portion of the update is successful, the customer is not notified of the update, and update comments are not added to the order.

Edit Orders does not automatically send emails to customers when you update order details such as the address, products, or order total lines.

In Edit Orders 4.1.2 when an administrative user enters a comment AND changes the status of an order the comment is saved to the database. If when the comment was saved AND the administrative user selected notify customer via email, then an email will be sent to the customer's registered email address. So if one adds a comment and changes the status of the order from "pending" to "quoted" and selects notify customer via email, then the customer is sent an email letting them know the status was changed to "quoted" and includes the comments.

There is a patch posted earlier in this thread outlining what change needs to be made if you want comments to be saved when the status of the order has not been changed. The change is already incorporated into the next release of Edit Orders, but if one wants the change before 4.1.3 is released they need to manually apply the patch.

[mjhendricks]

It turns out that shipping address is required, even if the item is store pickup (oversight from my perspective). Have to manually cut and paste.

Not saving comments when status not changed also seems to be an oversight.

This warning is only displayed when one of the addresses in the order has a country which is not found in the Zen Cart database. This is an extra check which was added to warn administrative users. When the country cannot be detected / determined by Zen Cart, tax and shipping calculations may not work correctly.

What is the country listed in the order (in the order db table) for "customer", "billing", and "delivery"? Does it match exactly (including case) the name of the country (in the country db table)? Are both tables using the same db collation?

Some 3rd party modules (such as minimum customer info) do not populate the country fields when creating an order (which also results in the country not being found). If you are using one of these you can ignore the warning... Or fix the 3rd party modules code to add the country to the addresses in the order...


Edit Orders does not automatically send emails to customers when you update order details such as the address, products, or order total lines.

In Edit Orders 4.1.2 when an administrative user enters a comment AND changes the status of an order the comment is saved to the database. If when the comment was saved AND the administrative user selected notify customer via email, then an email will be sent to the customer's registered email address. So if one adds a comment and changes the status of the order from "pending" to "quoted" and selects notify customer via email, then the customer is sent an email letting them know the status was changed to "quoted" and includes the comments.

There is a patch posted earlier in this thread outlining what change needs to be made if you want comments to be saved when the status of the order has not been changed. The change is already incorporated into the next release of Edit Orders, but if one wants the change before 4.1.3 is released they need to manually apply the patch.

[lhungil]

Aye. It is not uncommon in many US states for the collection of taxes based upon the shipping address (or store address when picked up in a store)... If this is the case, with in store pickup the shipping address should most likely be the store's address...

May be different in your location... But in order to work with all possible configurations... Populating all addresses associated with an order seems to work best...

This is also why a warning is issued as opposed to stopping one from editing the order (some stores may be exempt from tax, may not need one of the addresses based upon the applicable tax laws in the locations they do business, may not offer shipping, etc).

[memorydave]

That's because it's in the LOGS folder..

I must have misunderstood what I read about errors, I thought it was in the cache until zen 1.51 and cache before that. I must have searched and found something else. Anyway if it is in the logs folder I dont actually have a logs folder at all.

Is it the case that the logs folder is generated automatically in zen and not part of the instal? As that would explain why it is not there in my particular case?

[memorydave]

I must have misunderstood what I read about errors, I thought it was in the cache until zen 1.51 and cache before that. I must have searched and found something else. Anyway if it is in the logs folder I dont actually have a logs folder at all.

Is it the case that the logs folder is generated automatically in zen and not part of the instal? As that would explain why it is not there in my particular case?

I just did a "quick" search about the logs and found this thread http://www.zen-cart.com/downloads.php?do=file&id=1583

There have been many times that I've taken a look in one of my Zen Cart's /logs (or /cache for Zen Cart v1.5.0) directories and found some debug log files that I wasn't previously aware of. This plugin allows an admin user to view (and selectively delete) any files with names that match: