Edit Orders v4.0 Support Thread

[lhungil]

The front-end checkout skips the shipping step of the checkout if the entire order contains only virtual products. I would think that f the ENTIRE order contains only virtual products that Edit Orders should NOT throw this warning at all...

So you would be in favor of me splitting up this error message. :-)

One warning for when ZERO shipping information has been added AND if after looping through the current products in the order all items are virtual.

One warning for the actual reason this check was added (invalid country data which causes pricing, tax, and some order total modules to crash).

[DivaVocals]

So you would be in favor of me splitting up this error message. :-)

One warning for when ZERO shipping information has been added AND if after looping through the current products in the order all items are virtual.

One warning for the actual reason this check was added (invalid country data which causes pricing, tax, and some order total modules to crash).

Not sure that first warning is required at all if the entire order consists of virtual products... The front-end checkout doesn't show any warning message.. it simply skips the shipping step..

[lhungil]

Not sure that first warning is required at all if the entire order consists of virtual products... The front-end checkout doesn't show any warning message.. it simply skips the shipping step..

That is what I said in my head when typing that last post (although I seem to have typed the opposite).

Perhaps some sleep (or at least a break) is in order

[DivaVocals]

That is what I said in my head when typing that last post (although I seem to have typed the opposite).

Perhaps some sleep (or at least a break) is in order

Perhaps a nap is in order..

[linniedarling]

Hmmm. I do not see any SQL statements in the Shipstation module (in the plugins section of this website) which would alter products or order totals... Are you using a different module for Shipstation?

Wow, I wasn't even aware of a Shipstation module. No, I'm not using any ZC Shipstation modules. I gave Shipstation an admin access and password and it updates the order(s) as shipped or cancelled and perhaps even does some other things.

The particular order that I had this problem with I had to modify not just the items in the order but also the shipping address as it was too long to print on the 4x6 label. I made the mistake, probably, of fixing the address within Shipstation. Afterwards I found out that the customer wanted a different color and then changed the items in her order and printed the packing slip. The next morning I pulled the order again from the Shipstation side which removed my address fix; I fixed the address a second time within Shipstation, prepped the label and found all the customs information had disappeared. I hand entered the customs information and then printed the shipping label at which time Shipstation sends back a "delivered" status. When I went back to my admin area I caught the bad total.

I'm waiting until I have to edit another order and will carefully monitor each step to see if I can catch where (and if) things go awry.

[DivaVocals]

Hi Niki,

Thanks for the tip. I have not had to actually edit any orders since. I'm waiting until it happens again to try to debug further.

However I do think it's related to Shipstation "pushing" some of the order information back after I had editted. I'm in a one sided dialog right now trying to discover what's going on.

Wow, I wasn't even aware of a Shipstation module. No, I'm not using any ZC Shipstation modules. I gave Shipstation an admin access and password and it updates the order(s) as shipped or cancelled and perhaps even does some other things.

The particular order that I had this problem with I had to modify not just the items in the order but also the shipping address as it was too long to print on the 4x6 label. I made the mistake, probably, of fixing the address within Shipstation. Afterwards I found out that the customer wanted a different color and then changed the items in her order and printed the packing slip. The next morning I pulled the order again from the Shipstation side which removed my address fix; I fixed the address a second time within Shipstation, prepped the label and found all the customs information had disappeared. I hand entered the customs information and then printed the shipping label at which time Shipstation sends back a "delivered" status. When I went back to my admin area I caught the bad total.

I'm waiting until I have to edit another order and will carefully monitor each step to see if I can catch where (and if) things go awry.

Ummmmm there is a Shipstation module.. the only way your store could communicate with Shipstation is if a module is installed.. It's probably this one:
http://www.zen-cart.com/downloads.php?do=file&id=1324 (ShipStation USPS, UPS, and FedEx Shipping Module) Which is described as follows:
This module integrates your Zen Cart site with the ShipStation web-based shipping system.

and you've just described the problem and confirmed that the issue isn't with Edit Orders but with Shipstation overriding your order edits with the original order data.. (happens when you pull order from Shipstation back to Zen Cart)

[Niki]

Running zencart 1.51
Edit order vs 1.4.1 along side Admin New Customer 1.3 and Admin New Order 1.4

When entering order details via Edit Orders to add a new product, along each step I get the following 'error' messages from the browser i.e Done but with errors.... Object Required
Line numbers are in relation to "action Add Product" along each step
258 char 4 - <TR> tag
263 char 4 - seems to refer to If statement regarding eo_debug_action_level ??
268 char 4 - IF statement

After clicking [Add Now]
Line numbers are
1269 char 4 - </TR> closing table row tag
1274 char 4 - </TR> closing table row tag with <?php>.... unset ()

All error notifications don't seem to cause an issue with the function of the module. I'm just curious what could be throwing out these errors. What "object" are they requiring.

Also, I don't use TY Tracker as I'm in Australia. Can I remove these code blocks or will they just be ignored by the Edit Order module?
Thank you in advance for any input.

[DivaVocals]

Also, I don't use TY Tracker as I'm in Australia. Can I remove these code blocks or will they just be ignored by the Edit Order module?
Thank you in advance for any input.

Leave the code alone.. If you don't use Ty Tracker then the code doesn't need to be removed..

BTW, Ty Package Tracker isn't an "American" module, it is a SHIPPING TRACKING module.. which means it can be used with nearly any shipper you add when it is configured.. (Including those in Australia)

[Three Sisters]

I'm confused. I carefully read the read me instructions and successfully installed Super Orders.

I'm in trouble now, because I want to add Edit Orders and according the the read-me, Edit Orders should have been installed BEFORE Super Orders.

In order for these modules to work with Super Orders it is presumed that you already have these modules installed and working correctly. To use them with Super Orders, you only need to turn on the corresponding admin flag - see Figure 2 & 3 below.
If you don't have any of these modules installed, but DO plan to install them to use with Super Orders, we STRONGLY suggest that you install them BEFORE YOU INSTALL SUPER ORDERS. Make sure you get them working correctly FIRST before you install Super Orders.

However, in searching to find out what to do about this I saw this:

....Once everything with Ty Package Tracker and Super Orders is installed (and fully working), running the Edit Orders installer again should get you back up and running.

NOTE 1: Reading the README for Edit Orders, it states Ty Package Tracker and Super Orders should be installed PRIOR to Edit Orders... Reading the README for Super Orders, it states Ty Package Tracker should be installed PRIOR to installing Super Orders to avoid potential problems... So the correct order of installation to avoid issues would be Ty Package Tracker, Super Orders, Edit Order.

So - I installed Edit Orders, and I get a nice blank screen when I click on the edit button.

Before I start re-installing stuff, can someone clarify what order I should do things in? Is this fixable?

Should I completely install Edit Orders again and then completely re-install Super Orders? I have no personally modified files to merge.

AND - what if I ever want to add TY Package Tracker? Should I do it now - before I re-install Super Orders to avoid trouble later?

[lhungil]

In general a "blank page" means an error occurred. Before starting over, if you could answer a few questions, we may be able to give more specific help.

... I installed Edit Orders, and I get a nice blank screen when I click on the edit button. ...

Did you run the edit orders installer (step 3 - Install)?
What messages (if any) did you see at the top of the screen (during step 3 - Install)?
What is the URL in the browser's address bar after you click "edit" (replace your admin folder name with admin)?
What are the contents of any Zen Cart "debug" logs generated when clicking "edit" (use code tags)?