FAQ Module [Support]

[kamelion0927]

Since there isn't really a proper support thread for the FAQ Module, I thought I'd start one I've updated the mod to be compatible with Zen Cart v1.5 and because I'm not fabulous with code, there are most likely going to be issues with it. If you have issues, I'll try my best to fix 'em - just let me know.

[adamells]

I get this error:

PHP Fatal error:  Call to undefined function  zen_start_featured_faqs() in /includes/init_includes/init_faq.php on line 103

It looks defined in includes/functions/featured_faqs.php which exists on my site, but not sure if or how that page is being included. Ideas? Thanks!

[kamelion0927]

I get this error:

PHP Fatal error:  Call to undefined function  zen_start_featured_faqs() in /includes/init_includes/init_faq.php on line 103

It looks defined in includes/functions/featured_faqs.php which exists on my site, but not sure if or how that page is being included. Ideas? Thanks!

Whoops! On includes/init_includes/init_faq.php, at the very bottom right above

  zen_start_featured_faqs();
  zen_expire_featured_faqs(); 

add require(DIR_WS_FUNCTIONS . 'featured_faqs.php'); so that the whole block looks like

  require(DIR_WS_FUNCTIONS . 'featured_faqs.php');
  zen_start_featured_faqs();
  zen_expire_featured_faqs(); 

I forgot to add the call to incude featured_faq.php.

[kamelion0927]

And I just found another error - this time in the admin when you try to add a faq. When you try to add a faq, the faq will be added, but you'll end up with a white screen instead of being redirected back to the faq category.

To fix it, go to admin/includes/modules/faq/update_info.php and remove this block of code

/* Re-Post all POST'ed variables */
      reset($_POST);
      while (list($key, $value) = each($_POST)) {
        if (!is_array($_POST[$key])) {
          echo zen_draw_hidden_field($key, htmlspecialchars(stripslashes($value)));
        }
      }

      $languages = zen_get_languages();
      for ($i=0, $n=sizeof($languages); $i<$n; $i++) {
        echo zen_draw_hidden_field('faqs_name[' . $languages[$i]['id'] . ']', htmlspecialchars(stripslashes($faqs_name[$languages[$i]['id']])));
        echo zen_draw_hidden_field('faqs_answer[' . $languages[$i]['id'] . ']', htmlspecialchars(stripslashes($faqs_answer[$languages[$i]['id']])));
        } 

I'll submit an updated working version tonight.

[kamelion0927]

A working FAQ Module fileset has been submitted.

Updates include bugfixes to admin/includes/modules/faq/update_faq.php and includes/init_includes/init_faq.php as well as changing the file name includes/languages/english/extra_definitions/faq_categories.php to faq_manager.php and adding a definition for a FAQ link.

I also included instructions on how to add a link to your FAQs.

[adamells]

A working FAQ Module fileset has been submitted.

I also included instructions on how to add a link to your FAQs.

I made the changes posted in this thread and fixed the issue straightaway. Thank you for your fast work!
I do not see an updated module for download, do they need to be approved by a moderator before they show up?

I'm not sure how to make the FAQ actually show up - I turned on the Layout Box and successfully created a few categories and articles but nothing appears on the site. I assume I'm missing something that's in your updated instructions...

[kamelion0927]

I made the changes posted in this thread and fixed the issue straightaway. Thank you for your fast work!
I do not see an updated module for download, do they need to be approved by a moderator before they show up?

I'm not sure how to make the FAQ actually show up - I turned on the Layout Box and successfully created a few categories and articles but nothing appears on the site. I assume I'm missing something that's in your updated instructions...

All mods and mod updates have to be approved before they are available for download - it hasn't been taking very long for the mods to be approved so the update should be available soon.

Turning on the faq category sidebox only makes the sidebox visable - to see the faq page you need to add a link to it by adding the code below to either your header, footer, information sidebox or wherever you want the link.

<a href="<?php echo zen_href_link(FILENAME_FAQS, '', 'NONSSL'); ?>"><?php echo BOX_INFORMATION_FAQS; ?>

You will also need to add

define('BOX_INFORMATION_FAQS', 'FAQs'); 

to includes/languages/english/extra_definitions/faq_categories.php.

That link will take you to yoursite.com/index.php?main_page=faqs_all which is where you'll see your faqs.

I hope that makes sense...

If you want a working example of the remodeled FAQ Module, I have it working on burningbutterfly.com. In the footer of that site, click on the "Help Center" link.

[ehswift]

Hi, I just installed this module on Zen Cart 1.5.5 since there did not appear to be any modifications to core files, but I noticed one problem. I added my first questions using the CKEditor and saved it, but when I view the question on the website it is showing me the HTML coding syntax like <u>, <p>, <li>, etc. I turned off the HTML editor and it still does it. Do you have any idea how to fix this? I really would like to use this module! Thanks in advance.

[DrByte]

It's probably because the v155 sanitizer is likely treating those fields as risky because the plugin hasn't told it which fields it's willing to trust.

[DrByte]

I've updated the plugin to v2.4 which now includes /your_admin_folder/includes/extra_datafiles/faq_manager_sanitizer.php to let it work with ZC v1.5.5