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  1. #1
    Join Date
    Nov 2012
    Posts
    7
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    Default FROM address for order confirmation email

    I am in the process of testing my new zencart setup. When I place an order, I get a automatic confirmation email as expected, but I can't seem to control the email address that shows as the "FROM" address. I've tried various combinations of email addresses and settings in Configuration/Email options, but regardless of what I put there, it always shows as coming from the same email address. Is there a way to change this?

  2. #2
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,762
    Plugin Contributions
    9

    Default Re: FROM address for order confirmation email

    What settings do you have in email options?
    What email address are you seeking?
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  3. #3
    Join Date
    Nov 2012
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    Default Re: FROM address for order confirmation email

    I would like the person who placed the order to see that the email is coming from the store name or "[email protected]" or something like that. It's currently coming from [email protected] but the worst part is that it actually shows Maureen's full first and last name in the "from" address. I have changed various email settings and no matter what I do, it still comes out the same. (Sorry - I am a newbie here)

    Email settings:
    Action
    E-Mail Transport Method smtp Info
    E-Mail Linefeeds LF Info
    Use MIME HTML When Sending Emails true Info
    Send E-Mails true Info
    Email Archiving Active? true Info
    E-Mail Friendly-Errors true Info
    Email Address (Displayed to Contact you) [email protected] Info
    Email Address (sent FROM) [email protected]
    Emails must send from known domain? No Info
    Email Admin Format? TEXT Info
    Send Copy of Order Confirmation Emails To [email protected] Info
    Send Copy of Create Account Emails To - Status 1 Info
    Send Copy of Create Account Emails To [email protected] Info
    Send Copy of Customer GV Send Emails To - Status 0 Info
    Send Copy of Customer GV Send Emails To [email protected]harmonybaskets.com Info
    Send Copy of Admin GV Mail Emails To - Status 0 Info
    Send Copy of Customer Admin GV Mail Emails To [email protected] Info
    Send Copy of Admin Discount Coupon Mail Emails To - Status 0 Info
    Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected] Info
    Send Copy of Admin Orders Status Emails To - Status 0 Info
    Send Copy of Admin Orders Status Emails To [email protected] Info
    Send Notice of Pending Reviews Emails To - Status 0 Info
    Send Notice of Pending Reviews Emails To [email protected] Info
    Set "Contact Us" Email Dropdown List Info
    Contact Us - Show Store Name and Address 1 Info
    Send Low Stock Emails 1 Info
    Send Low Stock Emails To [email protected] Info
    Display "Newsletter Unsubscribe" Link? true Info
    Audience-Select Count Display true Info
    SMTP Email Account Mailbox [email protected] Info
    SMTP Email Account Password ********* Info
    SMTP Email Mail Host mail.harmonysportsandgifts.com Info
    SMTP Email Mail Server Port 26 Info
    Convert currencies for Text emails

  4. #4
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
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    9

    Default Re: FROM address for order confirmation email

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  5. #5
    Join Date
    Nov 2012
    Posts
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    Default Re: FROM address for order confirmation email

    I changed them all to [email protected] just to make sure and the order confirmation still came from [email protected] I have no idea where zencart is getting this email address.

    Title Value Action
    E-Mail Transport Method smtp
    E-Mail Linefeeds LF Info
    Use MIME HTML When Sending Emails true Info
    Send E-Mails true Info
    Email Archiving Active? true Info
    E-Mail Friendly-Errors true Info
    Email Address (Displayed to Contact you) [email protected] Info
    Email Address (sent FROM) [email protected] Info
    Emails must send from known domain? No Info
    Email Admin Format? TEXT Info
    Send Copy of Order Confirmation Emails To [email protected] Info
    Send Copy of Create Account Emails To - Status 1 Info
    Send Copy of Create Account Emails To [email protected] Info
    Send Copy of Customer GV Send Emails To - Status 0 Info
    Send Copy of Customer GV Send Emails To [email protected] Info
    Send Copy of Admin GV Mail Emails To - Status 0 Info
    Send Copy of Customer Admin GV Mail Emails To [email protected] Info
    Send Copy of Admin Discount Coupon Mail Emails To - Status 0 Info
    Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected] Info
    Send Copy of Admin Orders Status Emails To - Status 0 Info
    Send Copy of Admin Orders Status Emails To [email protected] Info
    Send Notice of Pending Reviews Emails To - Status 0 Info
    Send Notice of Pending Reviews Emails To [email protected] Info
    Set "Contact Us" Email Dropdown List Info
    Contact Us - Show Store Name and Address 1 Info
    Send Low Stock Emails 1 Info
    Send Low Stock Emails To [email protected] Info
    Display "Newsletter Unsubscribe" Link? true Info
    Audience-Select Count Display true Info
    SMTP Email Account Mailbox [email protected] Info
    SMTP Email Account Password ********* Info
    SMTP Email Mail Host mail.harmonysportsandgifts.com Info
    SMTP Email Mail Server Port 26 Info
    Convert currencies for Text emails

  6. #6
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
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    9

    Default Re: FROM address for order confirmation email

    SMTP Email Account Mailbox [email protected]
    Change to SMTP Email Account Mailbox [email protected]
    & supply correct password
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  7. #7
    Join Date
    Nov 2012
    Posts
    7
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    Default Re: FROM address for order confirmation email

    Email is STILL coming from Maureen.

  8. #8
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,762
    Plugin Contributions
    9

    Default Re: FROM address for order confirmation email

    In your hosting account check for forwarders etc

    Last resort use developers tool fit under you admin > tools and search for instances of "Maureen"
    Zen-Venom Get Bitten

  9. #9
    Join Date
    Nov 2012
    Posts
    7
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    0

    Default Re: FROM address for order confirmation email

    No forwarders or anything in our mail account. I did a search for Maureen and found nothing. I've opened a ticket with justhost regarding the email settings. It almost has to be coming from that side. If you have any other ideas, let me know. Thanks

  10. #10
    Join Date
    Nov 2012
    Posts
    7
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    0

    Default Re: FROM address for order confirmation email

    I spoke to my mail host. They had me change the mail transport method from smtp to smtpauth. It sort of worked. I got an email from harmonysportsandgifts.com which is what I wanted. However I ALSO got an email from [email protected] One says "order confirmation" which is the one I like and the other says "customer receipt/purchase confirmation" which I would like to turn off. Any idea why I (i.e., the customer) am now getting two emails?

 

 
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