PP Express - 3 log files show "Success" but no order
I know enough about reading the log files to be dangerous. There are 3 PayPal log files related to a particular order. All 3 files indicate success to me.
There was no order created.
There are no funds transferred to our PP account.
Customer said that she was taken back to our site after completing the PP screens and assumed the order was complete and just went on about her usual websurfing.
Customer's order is still sitting in her shopping cart as though she never went through the checkout process.
Is this just an anomaly or something to be concerned about?
This is the first time that I can remember seeing this and I don't remember why I happened to be looking at the PP log files. Seeing orders without any customer, order information and $0 total is an occasional occurrence but usually happens immediately following an international order and is associated with the PP IP address.
Rick
RixStix (dot) com
aka: ChainWeavers (dot) com
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