Send Gift Certificate - login time_out

[gohealth]

Hi,

I have just set up Gift Certificate functionality and all was working fine as I tested it until I got to the SEND A GIFT CERTIFICATE functionality. When logged into my account I can see I have a Gift Certificate Account with a balance of $19.81. I choose the SEND A GIFT CERTIFICATE button which takes me to the /index.php?main_page=gv_send page. I enter the details of the person I'm sending it to and choose send but get an error:

Login Time Out
Whoops! Sorry, but you are not allowed to perform the action requested.
You are still logged in to your account and may continue shopping. Please choose a destination from a menu.

I'm now on this page:
/index.php?main_page=time_out

I'm certainly still logged in and it even says I'm still logged in! I have no problems send emails from the site, so know all my mail settings are correct.

Anyone have this issue?

Thanks in advance for any help

[jewel1114]

I have the exact same problem with our zencart gift certificate function. We just moved to a different hosting company and installed/upgraded to 1.5.1. It was working fine in the original cart and now the send gift certificate function is not working at all with the exact same (time out/not allowed) message. Everything else in the cart is working fine.

Does anyone have a solution or an idea of what might be wrong with our installs? Could it be a sendmail permission problem from the customer's account area or something similar? What email is the send gift cert function using in the From email?

Thanks.

[britt]

I have the EXACT same problem. Since I upgraded to 1.5.1 I have the same problem with the Gift Certificates. When we try to send from customer to customer, we get taken to http://www.brittishdesigns.com/shop/..._page=time_out. anyone out there? HELP PLEASE!! I've been searching for days trying to solve this issue.

[DrByte]

I have the EXACT same problem. Since I upgraded to 1.5.1 I have the same problem with the Gift Certificates. When we try to send from customer to customer, we get taken to http://www.brittishdesigns.com/shop/..._page=time_out. anyone out there? HELP PLEASE!! I've been searching for days trying to solve this issue.

Um, over at http://www.zen-cart.com/showthread.p...57#post1187257 you posted that your problem was a "404 page not found" message, but this thread is talking about a "time out" message.
Which is it?

[britt]

One customer is reporting a time-out, and another is saying the 404 page not found. When I personally test it, I get this:

Whoops! Sorry, but you are not allowed to perform the action requested.
You are still logged in to your account and may continue shopping. Please choose a destination from a menu.

from this page:
/index.php?main_page=time_out

I'm wondering if my customer who reported the page not found was mistaken. Anyway - when I personally try this, I get the Time Out

[britt]

It's been two months and I'm STILL having this problem. I can't figure it out. Once Gift Certificates are purchased my customers can't send them to anyone else. This is the error that pops up when you hit confirm to send:


Whoops! Sorry, but you are not allowed to perform the action requested.

You are still logged in to your account and may continue shopping. Please choose a destination from a menu.


Can anyone PLEASE help me???