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  1. #1
    Join Date
    Apr 2005
    Posts
    63
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    0

    Default name lookup timed out - "ideal payments"

    Goodmorning,

    I have installed a few months ago a ideal (dutch payment system) payment module.
    Everything went fine, but since two days I cannot receive payments through that system anymore (I did not change anything at my website, so that should not be the problem).
    I receive the following errors:

    or:
    name lookup timed out

    or:
    ´╗┐

    Error:
    No Issuer, return to the homepage

    I hope that someone knows how to solve this. :)

    Best Regards

  2. #2
    Join Date
    Jan 2004
    Posts
    66,350
    Blog Entries
    7
    Plugin Contributions
    271

    Default Re: name lookup timed out - "ideal payments"

    The message means that your store couldn't reach the payment gateway's server. It could be down, or your own server's address lookups might not be working properly. Those are outside the control of Zen Cart.

    You will need to work with the payment processor to find out why their system is having a problem. Maybe also engage your hosting company for assistance.
    .

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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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  3. #3
    Join Date
    Apr 2005
    Posts
    63
    Plugin Contributions
    0

    Default Re: name lookup timed out - "ideal payments"

    Thank you DrByte. My hosting company has been testing for several hours, but they cannot find the problem. I also called the payment processor, but they said there is nothing wrong at their side.. So I will call them again..

  4. #4
    Join Date
    Jan 2007
    Location
    Australia
    Posts
    6,167
    Plugin Contributions
    7

    Default Re: name lookup timed out - "ideal payments"

    Quote Originally Posted by Princess View Post
    I receive the following errors:
    Sadly, not very helpful. Especially:
    ´╗┐

    Although not obvious, the message :
    Quote Originally Posted by Princess View Post
    Error:
    No Issuer, return to the homepage
    Would imply that the problem may have something to do with your SSL installation.

    Hopefully your host has looked into that possibility too.

    Do you have any othe SSL issues, or is all OK in that regard?

    Cheers
    Rod

 

 

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