I need HELP!

[partsmore]

My developer is in the hospital; I have my user name, and have requested and received
countless passwords, yet, I cant login... I need assistance asap;
can someone call me at 4022241032 or email partsmore @ gmail . com ?
www.batterystoreonline.com

[picandnix]

Are you going tothe correct admin url? Are you entering user name and password correctly?

[partsmore]

I think so, Im getting the "temp" password sent to the correct email...?
and it USED to work....
on the store admin panel ... any suggestions on how to find if there is another admin panel for the site?
"You entered the wrong username or password."

[picandnix]

Are you able to access your hosting account control panel/phpmyadmin?

[picandnix]

I think so, Im getting the "temp" password sent to the correct email...?
and it USED to work....
on the store admin panel ... any suggestions on how to find if there is another admin panel for the site?
"You entered the wrong username or password."

there will only be one store admin login area.

[partsmore]

no, sorry I cant.

[picandnix]

no, sorry I cant.

then it's via your store admin page only. Are you definitely getting user and password right?

[partsmore]

the user name has to be reight (?) to get the temp PW - correct?

and have copied and pasted and manually entered the temp password -

frustrated

[partsmore]

Is there a way to get secure tech service from someone that can help,
I can pay w/CC... but I need to get logged in.

[lat9]

Do you know which version of Zen cart you're running? Zen Cart v1.5.0 introduced a more sophisticated way to prevent admin-login slamming. Essentially, once you tried to enter an invalid password 6 times for a given admin userid your store's database is updated to disallow any login attempt on that userid for 30 minutes.

Chill, have a glass of wine, wait for 30 minutes and then re-attempt your login using the most recent temporary password that you were sent by the admin.