Changed Server Password, can't get into Admin Panel

[strugglingnovice]

I changed my HostGator password, opened my ftp client, browsed to my site/includes/configure.php file, and from there I exported that configure.php file changed the old server password to my new password, then I changed permissions and uploaded that file again, but I still can't get into my Zen admin panel. it just reverts to my website.

Obviously, I'm missing something, but don't know what. Can someone advise me. Everything I've Googled doesn't give me specific information,

Thanks to whoever answers this, I really appreciate it.

[DrByte]

You need to make the same changes to your /your-renamed-admin-folder/includes/configure.php file too.

[strugglingnovice]

Thank you so much for helping me.

[schoolboy]

Thank you so much for helping me.

Your SERVER password is not the same thing as your DATABASE password...

Usually, these are very different.

If you change your LOGIN to hostgator, there is NO NEED to touch your configure.php files.

UNLESS of course, your database password is somehow CONNECTED to your server password.

[strugglingnovice]

I wasn't the one that changed it, Schoolboy. HostGator security actually were the ones that changed it. But when I try to access my Admin Panel, it just reverts to my homepage. I'm not going to work on it until this weekend, as I am always nervous that I will take my site down. Should I do what the previous poster told me to do? When I look in my configure.php file, my previous HostGator password is there.

[schoolboy]

I wasn't the one that changed it, Schoolboy. HostGator security actually were the ones that changed it. But when I try to access my Admin Panel, it just reverts to my homepage. I'm not going to work on it until this weekend, as I am always nervous that I will take my site down. Should I do what the previous poster told me to do? When I look in my configure.php file, my previous HostGator password is there.

In general there are THREE passwords that are used.

1. When you set up hosting with a company, they provide you with a username and password to access your hosting account. This is long before you install zencart.

2 a. BEFORE zencart is installed, it needs to be connected to a database. The database is created on the server before zencart gets anywhere near it, and one of the steps in creating a database is to give it a username and password. (THESE are the user and passw settings in configure.php)

2 b. DURING the zencart installation, you are asked firstly for the username and password for the DATABASE... This "connects" your zencart FILES to the DATABASE.

3. THEN you are asked to set a username and password for zencart admin.

While it is possible that all three can be "the same" it is very unusual for that to be the case.

[strugglingnovice]

My Zen Cart been up and running for a couple of years now, but because of security concerns, HostGator's security team changed my HostGator password, and of course now when I log into my HostGator admin panel, I access it with same username and the new password.

But since they changed it, I'm not able to access Zen Cart with the password we set up originally when we changed it from ADMIN to the new name, when I type that in, it just reverts to my website homepage. I understand that my ADMIN name has nothing to do with my HostGator password.

I'll work with it this weekend, and see what I can do. I appreciate your help SchoolBoy, you're always so good to help us straighten things out.

[schoolboy]

My Zen Cart been up and running for a couple of years now, but because of security concerns, HostGator's security team changed my HostGator password, and of course now when I log into my HostGator admin panel, I access it with same username and the new password.

That is quite a common action with hosts - but it should have no effect on your zencart admin login, because THAT password is stored in the zencart database, and is relevant ONLY for the database.

But since they changed it, I'm not able to access Zen Cart with the password we set up originally when we changed it from ADMIN to the new name, when I type that in, it just reverts to my website homepage. I understand that my ADMIN name has nothing to do with my HostGator password.

This is the bit I can't understand... I do not see why changing your CPANEL login should have any effect on your Zencart ADMIN login... the two are completely unrelated.

The GOOD NEWS is that it IS POSSIBLE to re-set the ZC Admin password - in one of TWO ways.

1. When you visit your ZC admin login, is there a "forgotten password " link. If there is, click this and it should email you a reset code.

2. Using phpMyAdmin, "manually" alter the password field. (This requires specialist knowledge, and you have to be careful when working in phpMyAdmin - but it is a very quick procedure).

[DrByte]

But since they changed it, I'm not able to access Zen Cart with the password we set up originally when we changed it from ADMIN to the new name, when I type that in, it just reverts to my website homepage. I understand that my ADMIN name has nothing to do with my HostGator password.

I'm wondering whether when you say "ADMIN name" you're actually referring to the URL you type into your browser's address bar in order to "get to" your admin login page?

[strugglingnovice]

YES, that's exactly what I'm talking about. My previous URL no longer works.

I'm not going to work on this until in the morning, in case I have complications and my site goes down. I tried going into my includes/configure.php file and changing my old hostgator password to my new one, but then when i reuploaded it to my server i got a zen cart error, so i put it back the way it was. I'm just hoping that I have good luck tomorrow, because I need to get back into my Zen Cart administrative area. Thanks so much for helping me.