Problem sending emails and setting up the mail server

[vvomble]

These are my details:

*.webmail.modderzwarehouse.com. CNAME modderzwarehouse.com.
149.255.60.132 / 24 PTR modderzwarehouse.com.
ftp.modderzwarehouse.com. CNAME modderzwarehouse.com.
imap.modderzwarehouse.com. A 149.255.60.132
mail.modderzwarehouse.com. A 149.255.60.132
modderzwarehouse.com. NS ns0.unlimited.uk.net.
modderzwarehouse.com. NS ns1.unlimited.uk.net.
modderzwarehouse.com. A 149.255.60.132
modderzwarehouse.com. MX (5) mx26.ukclouddns.co.uk.
modderzwarehouse.com. MX (0) mx25.ukclouddns.co.uk.
modderzwarehouse.com. TXT v=spf1 a:mail-gw.unlimitedwebhosting.co.
uk ~all
pop3.modderzwarehouse.com. A 149.255.60.132
smtp.modderzwarehouse.com. A 149.255.60.132
webmail.modderzwarehouse.com. A 149.255.60.132
www.modderzwarehouse.com. A 149.255.60.132


I am using SMTPAUTH but when i set the mail server as mail.modderzwarehouse.com It says sent but no email is sent.

If need be I'd be willing to give access to my zen cart admin if somebody thinks they could help me.

at the moment my email config looks like this:


Title Value Action
E-Mail Transport Method smtpauth
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails true
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly-Errors true
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) ModderzWarehouse <[email protected]>
Emails must send from known domain? Yes
Email Admin Format? HTML
Send Copy of Order Confirmation Emails To
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To
Send Copy of Tell a Friend Emails To
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To
Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To
Set "Contact Us" Email Dropdown List
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password *********
SMTP Email Mail Host ???
SMTP Email Mail Server Port 25

Any help greatly appreciated thanks

[kobra]

This needs to be filled in

SMTP Email Mail Host ???

Usually, this would be mail.modderzwarehouse.com

BUT your MX settings look strange being

modderzwarehouse.com. MX (5) mx26.ukclouddns.co.uk.
modderzwarehouse.com. MX (0) mx25.ukclouddns.co.uk.

[vvomble]

what should they look like? I can change them if i knew what to change them too

[DrByte]

Your SMTP settings should be whatever you would put into Outlook for "Outgoing SMTP mailserver".
(I use "outlook" merely as an example because most people can comprehend that illustration. If you don't know what that means, ask your hosting company for the correct mailserver address to use for outgoing SMTP.)

[vvomble]

my server host told me i need to turn off ssl support to get it to work through plesk parallels but can't figure out how to do it. He has no idea needless to say i'll think twice before using unlimitedwebhosting.co.uk again for zen cart. never had this problem with one.com

[vvomble]

i don't have outlook so tried thunderbird that seems unable to access mail server either.

[DrByte]

i don't have outlook so tried thunderbird that seems unable to access mail server either.

Sounds very much like your hosting company needs to give you the correct SMTP settings.

my server host told me i need to turn off ssl support to get it to work through plesk parallels but can't figure out how to do it. He has no idea needless to say i'll think twice before using unlimitedwebhosting.co.uk again for zen cart. never had this problem with one.com

I'm not sure where the "SSL" part came into the picture.

But if they were telling you that your email must be transmitted over SSL, then change the SMTP Port from 25 to 465.

More information at: http://www.zen-cart.com/wiki/index.p...Email_Problems

[lhungil]

Sounds very much like your hosting company needs to give you the correct SMTP settings...

DrByte++

If you cannot connect and send with thunderbird, the provided settings for SMTP are wrong.

On another topic:
Your records for SPF protection did not authorize sending from either of the domain MX records for email servers or the IP for the SMTP server you mentioned. This can cause some issues with spam filters or emails being rejected by the receiving server.

[vvomble]

It's now useable (to the best of my server hosts ability lol) thanks to everyone for your help. But a massive massive THANKS TO lhungil for going into the server and fixing what the server host could not.

This man deserves much recognition. Not to mention the amount of patience he has with me and my utter thickness lol. I will repay you somehow some day.