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  1. #1
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    Default Password reset either not being sent or not received

    ZC had annulled my password as I gather the 90 days is up that someone has set that we must remember to reset a different password. I cannot remember it so requested a reset. I was advised an email would be sent to me. Nothing has come even tho I've requested the reset over and over now. Is it possible there's some outgoing mail issue with ZC? I have checked my junk folder, my deleted folder and gone online to my server to see if anything is sitting there. Nothing has been received anywhere. Can someone tell me how to contact the administrator or whoever is in charge of email issues? Thank you in advance for any advice and help.

  2. #2
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    Default Re: Password reset either not being sent or not received

    If your server isn't properly sending emails, you'll need to reset the password manually by hacking the database, as described in the FAQ article here: http://www.zen-cart.com/content.php?...rd-(i-lost-it)
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
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    Default Re: Password reset either not being sent or not received

    Thank you Dr. Byte. My server is not receiving any message from ZC to send on to me. I am receiving other emails thru the server just fine. I just sent myself messages from another email program, thru to my server and they both arrived in my Inbox. It would appear that the password reset message for my store admin is not being sent out in the first place. I don't pretend to know what is going on, but I'm not receiving the message and they are not on the server, in my junk folder or anywhere else on my system or the server. I appreciate your help. Thanks again.


    Quote Originally Posted by DrByte View Post
    If your server isn't properly sending emails, you'll need to reset the password manually by hacking the database, as described in the FAQ article here: http://www.zen-cart.com/content.php?...rd-(i-lost-it)

  4. #4
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    Default Re: Password reset either not being sent or not received

    Hello Dr. Byte. To make matters more complicated, for me anyway, my store/website is now "Down for Maintenance" with a red message banner across the top of the page saying "Your database appears to need patching to a higher level. See Admin->Tools->Server Information to review patch levels." Since I cannot access Admin/Tools/Server Information until I can get the password reset, not sure what to do now. Actually, I'm not sure what to do even if I could access the Admin page but I hope there's information there to tell me how to fix this problem, if and when I can access it. Thanks for any insights as to what to do here.
    George

  5. #5
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    Default Re: Password reset either not being sent or not received

    "down for maintenance" appears whenever your store has been set in "down for maintenance" mode.

    This can happen in two cases:
    a) You, the store administrator, enabled that switch
    b) You attempted a database upgrade ... and that always enables that switch as the first thing it does, so that customers must stop shopping so errors don't happen if they're placing an order. After you're done the upgrade, you can turn that switch off from your admin panel.

    Further, the "Your database appears to need patching..." message only appears when you've got newer PHP files on your server compared to the database you've told it to access.
    (ie: your configure.php files are pointing to an older database than what your Zen Cart files contain.)

    So .... this tells me that one or more things are going on:
    a) you (or someone with access to your webserver, including your hosting company) are mucking with database backups/restores
    b) (hopefully not, but this is a possibility) you've been hacked and someone has altered critical files or database content
    c) you've been changing your configure.php file contents while trying to fix problems that don't really need you to do that

    Your last post really makes it sound like you just set your configure.php file to point to an old database you were using before upgrading. Or you restored a backup from when you were doing an upgrade.

    NONE of these should be happening if you've actually been using your site "for 90 days and triggered the password expiry" as you implied in your first post.

    And NONE of these symptoms should be happening at all if you were simply following the FAQ article I posted above about how to manually reset your password without using email. Not sure why you'd be touching configure.php files or messing with database backups/restores...
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  6. #6
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    Default Re: Password reset either not being sent or not received

    Thanks for your insight Dr. Byte. I have not done anything on my site recently except make a backup of the folder on the server last night. I hadn't even gotten the database backup done, the one that requires me to go to the myPHP section at my hosting companies site. My online store has been working with no issues for some time since it was updated to 1.5 several months ago by a qualified ZC programmer. If she were available, I would be contacting her to ask what do do, but she is incommunicado at this time.

    I didn't set my site to be 'Down for Maintenance', didn't initiate any upgrade or anything besides make a FTP backup of the images etc. last night. As I say, I hadn't gotten to the other backup yet so if it's corrupted now, I'm not sure what to do, unless my previous database backup can be used with the newer backup I did last night of the images. I haven't reset configure.php file to point to an old database.

    The only thing I did to try to reset my password was fill in the boxes with what I thought were my current user name & password. When they wouldn't work four times, I realized that probably the 90 days were up, so filled in the other boxes to have the password reset. Since then, all I did was filled in the 'Reset Password) boxes several more times to have the ZC site send me an email link to reset my password (since nothing was coming thru to me) so I could access my Admin to do deactivate some products on my site. As you can see, all your emails are coming thru to me, but the password reset for my Admin never has.

    I didn't follow the FAQ to reset the password because to me, it may as well be written in 1st century Greek. I had no clue what you were indicating with all the brackets with admin this and admin that. I didn't know what to fill in or replace what was there with whatever you were indicating. Don't know what else to tell you. I only go on and off the Admin site to add or deactivate products, not upgrade anything or play with it. I don't pretend to know what I'm doing so stay away from anything but the simple things I've learned to do.

 

 

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