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  1. #1
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    Feb 2010
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    Default "Contact Us" page missing "Submit" button - please help!

    Hi Everyone,

    I've run across an annoying problem that I'm not sure how to fix. I'm not much of a coder and the guys who were helping me with my site before have now disappeared. Can you please take a look at this page and let me know how to add the submit button after the message (currently, there doesn't seem to be a way to send messages - just write them!):

    http://skylanterns.ca/index.php?main_page=contact_us

    Thanks a lot for your help - I really appreciate it!

  2. #2
    Join Date
    Aug 2005
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    Arizona
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    Default Re: "Contact Us" page missing "Submit" button - please help!

    Switch to the classic template and see if it is there

    If so, then you only have to look at files altered in your template "black_pure_free"
    Zen-Venom Get Bitten

  3. #3
    Join Date
    Jun 2005
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    Hertfordshire, UK
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    Default Re: "Contact Us" page missing "Submit" button - please help!

    Your "developers" have hard-coded an inline style:

    <div class="buttonRow forward" style="display: none;">
    <input type="image" title=" Send Now " alt="Send Now" src="includes/templates/black_pure_free/buttons/english/button_send.gif">
    </div>
    ##
    <div class="buttonRow back" style="display: none;">
    <a href="http://skylanterns.ca/index.php?main_page=index&view_cart=true&callback=jQuery162066105028545095_13613 87408337&_=1361387408516">
    </div>

    So...

    Go to your zencart admin screen and under TOOLS menu, click "Developers Toolkit"

    Then, put the text in red (above), into the final input field, select catalog/admin from the dropdown, and click the button.

    Come back and tell us what FILES are reported as containing this text.
    We host with Terranetwork.

  4. #4
    Join Date
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    Default Re: "Contact Us" page missing "Submit" button - please help!

    Thanks a lot Kobra! You're quite right - the send button is there in the classic template.

    Schoolboy - thank you so much for your advice. Unfortunately, that search returns a whole bunch of results. Here they are:

    server_info.php
    includes/templates/black_pure_free/templates/tpl_product_info_display.php
    /includes/templates/black_pure_free/templates/tpl_product_reviews_write_default.php
    includes/templates/template_default/templates/tpl_index_product_list.php
    includes/templates/template_default/templates/tpl_modules_product_listing.php
    includes/templates/template_default/templates/tpl_modules_products_quantity_discounts.php
    includes/templates/template_default/templates/tpl_shopping_cart_default.php
    includes/templates/template_default/templates/tpl_specials_default.php

    Also, I only searched php files - would you like me to run it again with html/css/etc.?

    Thank you very much!
    Last edited by lucky-nz; 20 Feb 2013 at 08:24 PM.

  5. #5
    Join Date
    Jun 2005
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    Hertfordshire, UK
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    Default Re: "Contact Us" page missing "Submit" button - please help!

    Using your FTP program, go look in:

    includes/templates/black_pure_free/templates/

    ... and see if there is a file called: tpl_contact_us_default.php


    If there is such a file, then temporarily RE-NAME it to tpl_contact_us_default.BAK
    We host with Terranetwork.

  6. #6
    Join Date
    Feb 2010
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    Default Re: "Contact Us" page missing "Submit" button - please help!

    Unfortunately, there isn't such a file in that folder. In case it matters, there is one in

    includes/templates/template_default/templates/

  7. #7
    Join Date
    Aug 2005
    Location
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    Default Re: "Contact Us" page missing "Submit" button - please help!

    In case it matters, there is one in

    includes/templates/template_default/templates/
    That is the one being used when you switched to the classic template
    Zen-Venom Get Bitten

  8. #8
    Join Date
    Jun 2005
    Location
    Hertfordshire, UK
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    Default Re: "Contact Us" page missing "Submit" button - please help!

    Just as an aside...

    All your fancy design "trinkets" will do you no favours...

    The rather irritating background re-loads each time I change pages, taking up valuable time.

    Your home page is probably one of the more confusing I have seen. Far too much going on. It's unclear where I should be going to find what I want.

    To be honest, I think your designers are satisfying their own "creative ego's" ahead of developing a site that has a simple User Experience.

    Bear in mind that with the rapid increase of mobile devices, your site will struggle...

    Keep things short, sweet and simple. I don't want entertainment when I visit a shopping site... I want fast information about products with a logical navigational flow.
    We host with Terranetwork.

  9. #9
    Join Date
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    Default Re: "Contact Us" page missing "Submit" button - please help!

    Thanks for pointing that out Kobra! Is there any way I can use part of that file's code to "transfer" the button to the proper template?

    Thank you very much Schoolboy! As brutally honest and hard to hear as that is, it's really good to know how to improve. I'm glad to no longer be working with those developer guys, and I think that as soon as I generate at least a little bit of income from the site (it's not actually being run/advertised yet), I'll definitely go for a simplicity-based overhaul, as per your advice. I'll also probably to create a "m.skylanterns.ca" version.

    But for now, is there anything at all I can do for this particular missing-button problem?

  10. #10
    Join Date
    Jun 2005
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    Hertfordshire, UK
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    Default Re: "Contact Us" page missing "Submit" button - please help!

    Well, I don't know how they have done it then...

    Did you perhaps not pay them?

    This could be a "vindictive" response.
    We host with Terranetwork.

 

 
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