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  1. #1
    Join Date
    Dec 2010
    Posts
    362
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    0

    Default PayPal Timeouts (28) Connect timed out!

    We're getting a lot of timeout notices from Paypal lately. When I check the CURL log files I can see the errors, but I have no idea what's causing them or what the log file is telling me.

    Any suggestions as to what I should be looking at? I've pasted the contents of one file below, if that helps. I've xxxxxxed out any personal information, but otherwise the file is untampered.

    Thanks,

    John


    2013-03-22 04:12:39
    -------------------
    (live transaction) --> https://api-3t.paypal.com/nvp
    Request Headers:
    Array
    (
    [0] => Content-Type: text/namevalue
    [1] => X-VPS-Timeout: 45
    [2] => X-VPS-VIT-Client-Type: PHP/cURL
    [3] => X-VPS-VIT-Integration-Product: PHP::Zen Cart(tm) - PayPal/NVP
    [4] => X-VPS-VIT-Integration-Version: 1.3.9h
    )


    Request Parameters: {SetExpressCheckout}
    Array
    (
    [AMT] => 63.00
    [ITEMAMT] => 55.00
    [SHIPPINGAMT] => 8.00
    [L_NUMBER0] =>
    [L_NAME0] => lark
    [L_DESC0] => Color: chanterelle
    [L_AMT0] => 6.90
    [L_QTY0] => 10
    [L_NAME1] => Discounts
    [L_DESC1] => Credits applied, including discount coupons, gift certificates, etc
    [L_AMT1] => -14.00
    [L_QTY1] => 1
    [LOCALECODE] => US
    [PAYMENTACTION] => Sale
    [ALLOWNOTE] => 1
    [LANDINGPAGE] => Billing
    [EMAIL] => xxxxxxxxx
    [SHIPTOPHONENUM] => 8458767184
    [RETURNURL] => https://xxxxxxxx/store/ipn_main_handler.php?type=ec
    [CANCELURL] => https://xxxxxxxx/store/index.php?main_page=checkout_shipping&ec_cancel=1
    [PAGESTYLE] => Primary
    [METHOD] => SetExpressCheckout
    [CURRENCYCODE] => USD
    [USER] => xxxxxxxxx
    [PWD] => ****************
    [VERSION] => 60.0
    [SIGNATURE] => ****************************************************xPD4
    )


    Response:
    Array
    (
    [] =>
    [CURL_ERRORS] => (28) connect() timed out!
    )

    (28) connect() timed out!
    Array
    (
    [url] => https://api-3t.paypal.com/nvp
    [content_type] =>
    [http_code] => 0
    [header_size] => 0
    [request_size] => 0
    [filetime] => -1
    [ssl_verify_result] => 0
    [redirect_count] => 0
    [total_time] => 60.059255
    [namelookup_time] => 0.000677
    [connect_time] => 0
    [pretransfer_time] => 0
    [size_upload] => 0
    [size_download] => 0
    [speed_download] => 0
    [speed_upload] => 0
    [download_content_length] => -1
    [upload_content_length] => -1
    [starttransfer_time] => 0
    [redirect_time] => 0
    [certinfo] => Array
    (
    )

    [redirect_url] =>
    )


    SetExpressCheckout, Elapsed: 60060ms -- Failed
    (28) connect() timed out!
    Array
    (
    [url] => https://api-3t.paypal.com/nvp
    [content_type] =>
    [http_code] => 0
    [header_size] => 0
    [request_size] => 0
    [filetime] => -1
    [ssl_verify_result] => 0
    [redirect_count] => 0
    [total_time] => 60.059255
    [namelookup_time] => 0.000677
    [connect_time] => 0
    [pretransfer_time] => 0
    [size_upload] => 0
    [size_download] => 0
    [speed_download] => 0
    [speed_upload] => 0
    [download_content_length] => -1
    [upload_content_length] => -1
    [starttransfer_time] => 0
    [redirect_time] => 0
    [certinfo] => Array
    (
    )

    [redirect_url] =>
    )

  2. #2
    Join Date
    Jan 2004
    Posts
    66,364
    Blog Entries
    7
    Plugin Contributions
    274

    Default Re: PayPal Timeouts

    Report it to your hosting company and to PayPal at www.paypal.com/mts
    It might be related to a problem ATT has been having lately with their segment of internet traffic between your host and PayPal, but if it is, then both parties need to weigh in to get it fixed ASAP.

    You can test it without making a payment/transaction by using a script on your site at: /extras/curltester.php?paypal=1
    The curltester tool is described more here: http://www.zen-cart.com/showthread.p...-Testing-Tools
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
    Join Date
    Sep 2011
    Posts
    5
    Plugin Contributions
    0

    red flag Re: PayPal Timeouts (28) Connect timed out!

    We're getting exactly the same error message on our zencart v1.3.9!

    It started about 2-3 weeks ago and then the error went away for a few days and now its constantly popping up with this error! We've contacted the hosting provider and they checked everything from their side and it seems be ok...CURL is running so it can't be that...

    Please can someone help??
    Last edited by hmartens; 24 Mar 2013 at 07:50 PM. Reason: forgot something

  4. #4
    Join Date
    Jan 2004
    Posts
    66,364
    Blog Entries
    7
    Plugin Contributions
    274

    Default Re: PayPal Timeouts

    As I said above, the problem is almost certainly communications between your hosting company and PayPal. You need to get those two parties to get the problem fixed.
    Quote Originally Posted by DrByte View Post
    Report it to your hosting company and to PayPal at www.paypal.com/mts
    It might be related to a problem ATT has been having lately with their segment of internet traffic between your host and PayPal, but if it is, then both parties need to weigh in to get it fixed ASAP.

    You can test it without making a payment/transaction by using a script on your site at: /extras/curltester.php?paypal=1
    The curltester tool is described more here: http://www.zen-cart.com/showthread.p...-Testing-Tools
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 

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