How to hide warnings from store front?

[RodG]

So, you see by American standard practice it is bad customer service to display errors to the customer that are for the administrator

Yaaay for America, apparently once again leading the rest of the world in all things important!

I don't mean to offend any Americans here (I'm married to one), but this is a seriously narrow minded remark to make, especially in what is clearly an international forum.

Rgds
Rod

Edit: Deleted comments about the flaws in your logic, on account that you may have found them useful :)

[DivaVocals]

Yaaay for America, apparently once again leading the rest of the world in all things important!

I don't mean to offend any Americans here (I'm married to one), but this is a seriously narrow minded remark to make, especially in what is clearly an international forum.

Rgds
Rod

Edit: Deleted comments about the flaws in your logic, on account that you may have found them useful :)

Not offended at all Rod.. This particular remark is something that the OP alone believes and not something that ALL Americans believe (given that several Americans have responded to this thread with an opposing viewpoint).. error messages have NOTHING to do with CUSTOMER SERVICE in America or anywhere else.. (if that was the case MS would have been run out on a rail..)

I am truly interested in their responses to DrByte's questions though..

[dbltoe]

So, you see by American standard practice it is bad customer service to display errors to the customer that are for the administrator, especially when there are no critical problems.

RodG,
Since we love the Aussies (Son's restaurant in Austin) and you well know that definitions are sometimes different between us (Like Bob's your Uncle), allow me to translate the above quote as I see it.

I am telling everyone that I am an IT professional. I failed to take all steps to ensure that a product was working before I released it and was embarrassed by a big, red warning showing up to the person to whom I was espousing my professionalism. And, rather than thoroughly testing a product before its release, I am looking for a way that it will NEVER belie the fact that I didn't do my job.

or, OH !

tifischer,
Apologies for putting words in your mouth, but you must understand that MY standard practice is to do everything in my power to ensure the project is complete AND tested before publishing it to the customer.
If you were a home builder, I could understand a customer wanting to see the foundation, framing, and finishing touches as a part of the process. However, you apparently added on to the garage and didn't check to see if the door opener worked before inviting the customer to park their car.
As drbyte and others here have tried to point out, e-commerce IS DATA DRIVEN. That alone cries out for instant warning that something is amiss with the database.
If something were to happen with any of the sites we host, we would want to know (in any way we could) that something was amiss.
My motto is "Pobody's Nerfect!" Mistakes are going to happen and I, for one, want to know ASAP so that I can fix it.
Please take the time to review, review, review before release. It can't be done enough.
Now, I'm going to concentrate on Fiesta before the next "mistake" pops up.

[DivaVocals]

RodG,
Since we love the Aussies (Son's restaurant in Austin) and you well know that definitions are sometimes different between us (Like Bob's your Uncle), allow me to translate the above quote as I see it.

I am telling everyone that I am an IT professional. I failed to take all steps to ensure that a product was working before I released it and was embarrassed by a big, red warning showing up to the person to whom I was espousing my professionalism. And, rather than thoroughly testing a product before its release, I am looking for a way that it will NEVER belie the fact that I didn't do my job.

or, OH !

tifischer,
Apologies for putting words in your mouth, but you must understand that MY standard practice is to do everything in my power to ensure the project is complete AND tested before publishing it to the customer.
If you were a home builder, I could understand a customer wanting to see the foundation, framing, and finishing touches as a part of the process. However, you apparently added on to the garage and didn't check to see if the door opener worked before inviting the customer to park their car.
As drbyte and others here have tried to point out, e-commerce IS DATA DRIVEN. That alone cries out for instant warning that something is amiss with the database.
If something were to happen with any of the sites we host, we would want to know (in any way we could) that something was amiss.
My motto is "Pobody's Nerfect!" Mistakes are going to happen and I, for one, want to know ASAP so that I can fix it.
Please take the time to review, review, review before release. It can't be done enough.
Now, I'm going to concentrate on Fiesta before the next "mistake" pops up.

Can I second this emotion!! Too funny and too true.. LOVE the translation!!

I would like to add that the part I find facinating is that the OP would rather HIDE the issue from their customer in the name of CUSTOMER SERVICE rather than FIX the issue in the name of CUSTOMER SERVICE.. WTF???? Hide the problem from your customer??? THAT'S considered customer service???? Hell when I was a kid, my mother wouldn't let my sister and I go outside and play until we cleaned our room.. So we would pretend to clean our room by making up the beds, and then stuffing things under the bed and in the closet so the room LOOKED clean.. To me HIDING a critical error made by not testing the site before going live is the SAME as my sister and I pretending to clean our room.. (or as dbltoe says OH !)

My apologies to tifischer if I am offending you here, but at the end of the day that is EXACTLY what you are saying you wanted help doing, and that is NOT good customer service.. Good AMERICAN customer service (since you keep slinging that term around) would be to FIX not CONCEAL the problem..

[tifischer]

DivaVocals, No, if she is correct then I am saying the developer was incorrect. Because if what you say is true regarding the problem being critical, then I am saying that the developer chose the wrong word to use as the message. "Warning" in the programming world does not indicate "critical". That would be a problem of incorrect semantics when the developer was writing the code.

You do not got me...there are priorities in the programming world that some of us have. I am sorry that you do not understand 1) that I have priorities as member of a team with a manager and 2) the customer is my first priority and should not be concerned about warnings. Those are independent management practices that are highly regarded in business world.

God will carry my on, thank you.

[tifischer]

Dr Byte, In all due respect. That is the message of a warning and in no way directly indicates critical error. And even if it did I would not want my customers to see any error messages on the store front...I would rather get an onslaught of email and an admin error or only display error for admin. Also, I have thoroughly investigated the zencart and database and everything is working as it always has so nothing directly critical or fatal is going on. But thankfully this has moved up on my task list and I am now able to take time to upgrade.

Thank you

[tifischer]

Divavocals I am sorry that you do not understand that it is a warning and not causing problems to the website so it is not the first priority of a task list and so the customer service comes before trouble shooting/updating errors that are not causing any problems. There are errors that cause direct and immediate problems and they have priority over other errors like this. There are also deadlines on other projects that may need to get met before an error that is causing no immediate problems. I like to make my customers happy while I fix the problem so that they don't even know there was ever a problem or even a non-problamatic error ... I like to run things that smooth. Thank you for your consideration in trying to help me.

FYI by American practices I was not dogging other countries but only pointing out what my standards are...I have no idea what other standards are.

[Design75]

God will carry my on, thank you.

Please leave god out of this conversation, he has nothing to do with this, and you would have had time enough in the three days since you started this thread, to solve the problem. Maybe the message should have said critical warning or error, but the people here who are trying to help you have been clear enough in explaining you, you should solve the problem and not hide it.

[tifischer]

Rod G, You did put words in my mouth which is wrong to do because it is an unkind depiction of me and untrue. For someone who has such good work ethics you seem to lack in your moral ethics if you were suspiciously poking at me. However, I accept your apology and hope that was more tongue-in-cheek than anything to lighten the mood (I have no idea who Bob is). I am a very kind hard working lady who values work performance and I am doing my best to create the best user experience for customers while doing my best to maintaining and develop high-quality software.

Divavocals, the suggestion that my purpose is of lower work ethics is somewhat offensive (please read my previous post to understand I am not trying to conceal the problem) and ladies generally do find profanities offensive. However, apology accepted.

[tifischer]

Design75,

God has everything to do with my life... Jesus is a way of living. So, God may remain in my life whenever and where ever the Holy Spirit directs me to do. I hope you kindly understand. I use to be agnostic so I do understand where you are coming from but once you get it...you know.

Also, please read my post to Dr. Byte...it seems you jumped to conclusions.

God Bless,
tifischer