Thread: Missing orders

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  1. #1
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    help question Missing orders

    Hoping someone can help me with this. All of a sudden my orders are not showing up in the queue. I see the customer, I have the payment but no order. Has this happened to anyone else? thanks

  2. #2
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    Default Re: Missing orders

    What payment processor do you use ?

  3. #3
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    Default Re: Missing orders

    Quote Originally Posted by stevesh View Post
    What payment processor do you use ?
    I use Paypal standard which I just found out is not good. I am just confused on how this would affect the orders. I have the money in my Paypal account and the customer is in the right place, just not the order. I am going to change over to Paypal express. Are you a zen cart VAR?

  4. #4
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    Default Re: Missing orders

    I don't know what a VAR is, so I can't answer that. Paypal Standard communicates with Paypal differently from the way Express does. Express is much more reliable.

  5. #5
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    Default Re: Missing orders

    Quote Originally Posted by stevesh View Post
    I don't know what a VAR is, so I can't answer that. Paypal Standard communicates with Paypal differently from the way Express does. Express is much more reliable.
    Sorry, do you do work for website owners? I was in the software business and a VAR is a Value Added Reseller. I have done the upgrade to express. Just hoping that this works.

  6. #6
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    Default Re: Missing orders

    Quote Originally Posted by djegod View Post
    Sorry, do you do work for website owners? I was in the software business and a VAR is a Value Added Reseller. I have done the upgrade to express. Just hoping that this works.
    No, everyone here other than the developers are volunteers. The switch to Express will almost certainly solve your problem.

 

 

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