Page 1 of 3 123 LastLast
Results 1 to 10 of 28
  1. #1
    Join Date
    Oct 2010
    Posts
    31
    Plugin Contributions
    0

    Default My Add to Cart Button in Product Info Does Not Work in Chrome & Firefox

    Hi there,

    my website is:
    http://multikopterdukkani.com/store/

    zencart ver: 1.5.0

    I have a problem.
    When I use Google Chrome & Firefox, "add to cart button" in product info does not work. Also in shopping cart I can not edit quantities. For example if there are 2 pcs of the same item and I try to update it to 1 it goes back to 2 pcs again.

    Everything works fine with IE 9.
    Because of that I lost a customer today

    What could be the problem?

    Thanks in advance
    Cenk

  2. #2
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,761
    Plugin Contributions
    9

    Default Re: Add to Cart Button in Product Info Does Not Work in Chrome & Firefox

    You can try switching to the classic template and see if this is the same

    If not, when you reply - scroll up and read - then supply the additional information that will assist us in troubleshooting this
    Zen-Venom Get Bitten

  3. #3
    Join Date
    Oct 2010
    Posts
    31
    Plugin Contributions
    0

    Default Re: Add to Cart Button in Product Info Does Not Work in Chrome & Firefox

    Thank you for your reply.

    When I switch to classic template everything seems OK. So this is a template problem.
    How do we fix it?

    Cheers
    Cenk

  4. #4
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,761
    Plugin Contributions
    9

    Default Re: Add to Cart Button in Product Info Does Not Work in Chrome & Firefox

    One would have to look at the files contained in the template folders
    Rename them one at a time to xxxxxxx.off then check to see if it still broke
    Rename back to xxxxxx.php and move on to the next one
    Hopefully, you will locate the offending file in this way and can then post back with what you have found
    Zen-Venom Get Bitten

  5. #5
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
    Posts
    20,024
    Plugin Contributions
    3

    Default Re: Add to Cart Button in Product Info Does Not Work in Chrome & Firefox

    You might also contact the people who designed your template, if they offer support. This may be a known bug.

  6. #6
    Join Date
    Feb 2006
    Location
    Tampa Bay, Florida
    Posts
    9,623
    Plugin Contributions
    123

    Default Re: Add to Cart Button in Product Info Does Not Work in Chrome & Firefox

    I just tried in FF on this page http://multikopterdukkani.com/store/...roducts_id=167
    and it worked fine.

    Also tested in Chrome - works for me.
    That Software Guy. My Store: Zen Cart Modifications
    Available for hire - See my ad in Services
    Plugin Moderator, Documentation Curator, Chief Cook and Bottle-Washer.
    Do you benefit from Zen Cart? Then please support the project.

  7. #7
    Join Date
    Oct 2010
    Posts
    31
    Plugin Contributions
    0

    Default Re: Add to Cart Button in Product Info Does Not Work in Chrome & Firefox

    Quote Originally Posted by kobra View Post
    One would have to look at the files contained in the template folders
    Rename them one at a time to xxxxxxx.off then check to see if it still broke
    Rename back to xxxxxx.php and move on to the next one
    Hopefully, you will locate the offending file in this way and can then post back with what you have found
    I did as you suggested for every php file that I could find in all of the folders one at a time but with no luck. Nothing has affected the problem...
    What confuses me that it works fine with IE9. Also why add to cart button in some of the products works and some do not?

    Like this:
    http://multikopterdukkani.com/store/...roducts_id=207

    "Products Quantity Box Shows:" set to: "Yes, Show Quantity Box"
    "Product Qty Maximum:" set to "0" for unlimited.

    Some more info on my website:
    Website upgraded from 1.3.9 to 1.5.0
    Website updated via an automated script from my hosting company (Fantastico)
    Plug-ins I installed (as far as I remember)
    -Add to Cart Buttons
    -TY Package Tracker v3-1-3
    -Direct Bank Deposit v 1.5.2
    -pickupman-zencart-related-products-c869715ee9e8
    -zx_slideshow_v2_0_1
    -Image_Handler4_v4_1
    -zen_lightbox-v1.6.4_1.5

    Sideboxes:
    -Login Box
    -Shipping Estimator
    -Logo-Sidebox
    -Track Orders



    PHP Version: 5.3.18 (Zend: 2.3.0)
    Database: MySQL 5.1
    Installed theme: Premium 6b from zenflavor.
    My website url: http://multikopterdukkani.com/store/


    Quote Originally Posted by stevesh View Post
    You might also contact the people who designed your template, if they offer support. This may be a known bug.
    I got a reply from the designers:

    "It is the same template files used for some time and I have checked without issue. Also, I have never received any feedback from any user regarding this.

    I have a feeling this is not related to our template, because our template does not have any file related to shopping cart. All files related to cart are from the DEFAULT TEMPLATE. Our template have only a few files related to header and footer. You can browse our template folder and compare to the default template folder.... you can see we have only a few template files.
    (Zen Cart automatically use files from the default template when a custom template does not have the files).


    Please check what 3rd party ADD-ON you have installed that is related to cart or checkout."


    Thanks
    Cenk

  8. #8
    Join Date
    Oct 2010
    Posts
    31
    Plugin Contributions
    0

    Default Re: Add to Cart Button in Product Info Does Not Work in Chrome & Firefox

    Quote Originally Posted by swguy View Post
    I just tried in FF on this page http://multikopterdukkani.com/store/...roducts_id=167
    and it worked fine.

    Also tested in Chrome - works for me.
    Yup. That product works.
    But try to add this when you have an item in your shopping cart:
    http://multikopterdukkani.com/store/...roducts_id=207

    And please try to update products in your shopping cart using Chrome of Firefox

  9. #9
    Join Date
    Feb 2006
    Location
    Tampa Bay, Florida
    Posts
    9,623
    Plugin Contributions
    123

    Default Re: Add to Cart Button in Product Info Does Not Work in Chrome & Firefox

    If you open up web console in Firefox under Tools you'll see you have a lot of errors loading your product info page. I would start by fixing those.
    That Software Guy. My Store: Zen Cart Modifications
    Available for hire - See my ad in Services
    Plugin Moderator, Documentation Curator, Chief Cook and Bottle-Washer.
    Do you benefit from Zen Cart? Then please support the project.

  10. #10
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,761
    Plugin Contributions
    9

    Default Re: Add to Cart Button in Product Info Does Not Work in Chrome & Firefox

    Website updated via an automated script from my hosting company (Fantastico)
    NEVER a good way to upgrade especially with 3rd party addons
    You might check them for any updates from 1.3.9 to 1.5.x
    Zen-Venom Get Bitten

 

 
Page 1 of 3 123 LastLast

Similar Threads

  1. Replies: 4
    Last Post: 26 Mar 2011, 03:43 AM
  2. Add to Cart button does not work
    By whosurdavid in forum General Questions
    Replies: 3
    Last Post: 18 Mar 2011, 07:35 AM
  3. Please Help! My add to cart button does not work
    By powerstar in forum General Questions
    Replies: 4
    Last Post: 23 Aug 2010, 02:06 AM
  4. product page does not have an 'add to cart' button or link
    By kaylaugh in forum General Questions
    Replies: 3
    Last Post: 18 Feb 2010, 09:47 AM
  5. I feel so stupid: My product info page does not show price/add to cart
    By baselinej70 in forum Setting Up Categories, Products, Attributes
    Replies: 6
    Last Post: 14 Jan 2007, 02:55 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR