Hey - running Zen Cart 1.5.1.
We're experiencing issues where customers are having wrong mailing addresses, PayPal accounts, and even wrong orders happen to us. See below for recent customer emails. Any ideas? We can't seem to find any way to replicate this. These issues happened after we changed hosting and upgraded to the latest issue of ZC. Information has been concealed from customers for their protection. Thanks!
Begin forwarded message:
Subject: Website Inquiry from Pirates Press Records
Date: June 11, 2013 11:13:00 AM PDT
To: [email protected]
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Hi there - Just trying to complete my pre-order for the Lenny Lashley album
but am having problems when attempting to return here from Paypal. Also, it
keeps logging me in/out and, on the order screen, I could see several other
customers names & billing/shipping addresses. I took a screen cap of that
and I'd be happy to provide that to you as something appears broken. I'd
just like to order that album, too
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Begin forwarded message:
Subject: I just got someone else's order confirmation
Date: June 11, 2013 11:19:05 AM PDT
To: [email protected]
I preordered a copy of the Lenny Lashley 12" and got my order confirmation email, number 6089. Just now, I got another email confirming delivery to someone in MA, number 6093. I wanted to make sure that my paypal account isn't getting charged for his order or anything like that. Please let me know that everything is cool with my order. Here's a copy of the email you mistakenly sent me.
Begin forwarded message:
From: Pirates Press Records <[email protected]>
Subject: Order Confirmation No: 6093
Date: June 11, 2013 1:06:50 PM CDT
To: el.keaton######################
Reply-To: Pirates Press Records <[email protected]>
Order Confirmation from Pirates Press Records
Thanks for shopping with us today!
The following are the details of your order.
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Order Number: 6093
Date Ordered: Tuesday 11 June, 2013
Detailed Invoice:
Products
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1 x *PRE-ORDER* LENNY LASHLEY'S GANG OF ONE - "ILLUMINATOR" = $11.99
FORMAT: 12" Gold Vinyl w/ Black Splatter
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Sub-Total: $11.99
Zone Rates (Shipping to US): $3.00
Total: $14.99
Delivery Address
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NOT THE RIGHT CUSTOMER
Billing Address
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NOT THE RIGHT CUSTOMER
Payment Method
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PayPal
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This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
[email protected]
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Copyright (c) 2013 Pirates Press Records. Powered by Zen Cart
This email is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.
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Begin forwarded message:
From: PPR WEBSTORE <[email protected]>
Date: June 11, 2013 11:56:42 AM EDT
To:
Subject: Fwd: Website Inquiry from Pirates Press Records
Sent from my iPhone
Begin forwarded message:
Date: June 11, 2013, 7:54:22 AM PDT
To: [email protected]
Subject: Website Inquiry from Pirates Press Records
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Appears you have a caching issue on orders and throughout the site...
While attempting to place an order, noticed that all fields were pre
populated with someone else's name this included the
contact us form that had info pre populated as well...
Most concerning is that it appears paypal information was
cached as well. I did not execute the order (to confirm it would charge) -
but your site allowed me to proceed with to step 3.
I would like to confirm this is resolved prior to submitting my order...
Thanks
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