Flexible Return Authorization (RMA) for ZC v1.5.x [Support Thread]

[chadlly2003]

The RMA Module defaults to Admin email address when filling out the rma

Is there a way I can change which email the rma goes to. I am not sure where to go about and make the adjustment.

If you could assist me or lead me in the right direction i would greatly appreciate it.

[mvstudio]

Hello.
Would it be possible to limit the display of the button on the account_history_info page only for a specific order_status_id? Had a customer yesterday requesting a RMA for a cancelled order she never actually received nor paid for.
Thanks.

[TamyA]

I posted this in another thread not knowing there is a help thread for the RMA, here is what asked for:

How can i add this as an a link in the contribution flexible footer menu under customer service?

To add a link
1. NOTE - Returns Form Page is no longer being accessed directly.
1A. To add the Return Authorization Request Login or Order Lookup page link to other pages, footers, header, ezpages, ect.

This should work:

if($_SESSION['customer_id']) {
echo '<a href="' . zen_href_link(FILENAME_ACCOUNT_HISTORY, '', 'SSL') . '">' . BOX_INFORMATION_RETURNS . '</a>';
} else {
echo '<a href="' . zen_href_link(FILENAME_RETURNS_REQUEST, '', 'SSL') . '">' . BOX_INFORMATION_RETURNS . '</a>';
}

[TamyA]

I posted this in another thread not knowing there is a help thread for the RMA, here is what asked for:

How can i add this as an a link in the contribution flexible footer menu under customer service?

To add a link
1. NOTE - Returns Form Page is no longer being accessed directly.
1A. To add the Return Authorization Request Login or Order Lookup page link to other pages, footers, header, ezpages, ect.

This should work:

if($_SESSION['customer_id']) {
echo '<a href="' . zen_href_link(FILENAME_ACCOUNT_HISTORY, '', 'SSL') . '">' . BOX_INFORMATION_RETURNS . '</a>';
} else {
echo '<a href="' . zen_href_link(FILENAME_RETURNS_REQUEST, '', 'SSL') . '">' . BOX_INFORMATION_RETURNS . '</a>';
}

Any ideas????/

[southbayer]

Hello, will this item be revised for the latest ZC version 1.5.6a anytime soon? Thanks...

[tmccaff]

Hello, will this item be revised for the latest ZC version 1.5.6a anytime soon? Thanks...

I am working on it. I have been busy

[tmccaff]

Well I found one issue that hopefully someone can help me with this. Getting an error of these:

--> PHP Warning: Use of undefined constant TEXT_ACCOUNT_INFO_RETURNS_TEXT_LINK_HEADER - assumed 'TEXT_ACCOUNT_INFO_RETURNS_TEXT_LINK_HEADER' (this will throw an Error in a future version of PHP) in zencart/includes/templates/template_default/templates/tpl_account_history_info_default.php on line 178>

I am guessing because this button isn't defined.

Here is that line 178:

. zen_image_button(BUTTON_IMAGE_SUBMIT, BUTTON_SUBMIT_ALT) . '</a>'; ?></div> <?php } else { ?> <div class="rmaRequestButton"><h4><?php echo TEXT_ACCOUNT_INFO_RETURNS_TEXT_LINK_HEADER;

I am thinking has to do with zen_image_button(BUTTON_IMAGE_SUBMIT, BUTTON_SUBMIT_ALT) as it may have changed. It has been a long time since I modded zencart. Where is the zen_image_button defintions located?

[tmccaff]

Actually I think it's this line that needs to be changed:

<?php if (DEFINE_BUTTON_LINK == '0') { Not sure to what though

[tmccaff]

Ok, fixed it for 1.5.6c. I uploaded it. I also have a github repository. Please test though before implementing to live store.

[dw08gm]

Any ideas????/

IIRC this was done deliberately on the grounds that the customer needs to have had an order fulfilled for the Returns link to appear. Otherwise customers and others could send product/matter to the return address without authorisation and without having exhausted other communication procedures.

Hope this helps