Flexible Return Authorization (RMA) for ZC v1.5.x [Support Thread]

[HeathenMagic]

HI there,
Is there a way to successfully install this at all? I tried all the workarounds for the installation, the admin files yield an error page. So you have to remove the files to make admin work again.

[danielosko]

Hello All,

I just installed the RMA plugin on 1.5.5a and I am getting the following error(s) on my checkout_success page:

TEXT_ACCOUNT_INFO_RETURNS_TEXT_LINK_HEADER
If you wish to return any of the above items to us, please do not send any items before obtaining a Return Authorization Number. TEXT_DEFINE_BUTTON_LINK2TEXT_DEFINE_BUTTON_LINK3

Any Ideas anyone?
Thanks, Danny

[Design75]

Those are language defines that are not defined. So you probably forgot to copy some language files.

Hello All,

I just installed the RMA plugin on 1.5.5a and I am getting the following error(s) on my checkout_success page:




Any Ideas anyone?
Thanks, Danny

[swguy]

The files in the install package in directory YOUR_TEMPLATE need to be renamed so they're actually in your template directory. So if your template name is "custom", rename ./languages/english/YOUR_TEMPLATE/account_history_info.php to ./languages/english/custom/account_history_info.php, and copy it to your cart.

[danielosko]

Re-installed and still have the same problem. Here is what my "view source code" looks like:

<!-- BOF Flexible Returns Authorization (RMA) -->
<br class="clearBoth" />
<br class="clearBoth" />

<div class="rmaRequestButton"><h4>TEXT_ACCOUNT_INFO_RETURNS_TEXT_LINK_HEADER</h4>If you wish to return any of the above items to us, please do not send any items before obtaining a Return Authorization Number.&nbsp;&nbsp;<a href="http://localhost/index.php?main_page=returns&amp;order_id=6">TEXT_DEFINE_BUTTON_LINK2</a>TEXT_DEFINE_BUTTON_LINK3</div> <br class="clearBoth" />
<!-- EOF Flexible Returns Authorization (RMA) -->

Here is my error log:

[10-Sep-2016 06:59:32 America/Los_Angeles] Request URI: /zc_admin/recover_cart_sales.php, IP address: ::1
#1 trigger_error() called at [C:\Bitnami\wampstack-5.5.27-0\apache2\htdocs\includes\functions\plugin_support.php:68]
#2 plugin_version_check_for_updates() called at [C:\Bitnami\wampstack-5.5.27-0\apache2\htdocs\zc_admin\includes\init_includes\init_zen_lightbox.php:85]
#3 require(C:\Bitnami\wampstack-5.5.27-0\apache2\htdocs\zc_admin\includes\init_includes\init_zen_lightbox.php) called at [C:\Bitnami\wampstack-5.5.27-0\apache2\htdocs\includes\autoload_func.php:48]
#4 require(C:\Bitnami\wampstack-5.5.27-0\apache2\htdocs\includes\autoload_func.php) called at [C:\Bitnami\wampstack-5.5.27-0\apache2\htdocs\zc_admin\includes\application_top.php:171]
#5 require(C:\Bitnami\wampstack-5.5.27-0\apache2\htdocs\zc_admin\includes\application_top.php) called at [C:\Bitnami\wampstack-5.5.27-0\apache2\htdocs\zc_admin\recover_cart_sales.php:33]


[10-Sep-2016 06:59:32 America/Los_Angeles] PHP Notice: CURL error checking plugin versions: 60:SSL certificate problem: self signed certificate in certificate chain
Trying file_get_contents() instead. in C:\Bitnami\wampstack-5.5.27-0\apache2\htdocs\includes\functions\plugin_support.php on line 68

I am testing this on 1.5.5a on a home server without SSl. Is this a lightbox or SSL problem?

[ChrisR]

Can anyone help. I am using Cart V1.5.5d and just installed RMA 1.5.1 Version 1.4 All seems to work except for the pop up window which should print the labels with the return address and RMA number i presume. I get the pop up but it is blank. Any ideas? many thanks

[DrByte]

I get the pop up but it is blank. Any ideas? many thanks

Perhaps it's running into some PHP errors? Ref: http://www.zen-cart.com/content.php?124-blank-page

[adb34]

I am using v1.5.5e

Fab plugin. Now I must be getting old as I cannot work out my challenge (problem). Under 'Information' this plugin put the title 'Returns Authorization Request' (RAR) I would like to change that to just say 'Returns' and the answer is alluding me.

Why I hear you say; It is so that I do not duplicate pages as I want to split 'Shipping & Returns' in to there own pages and using the page RAR I can combine both the Returns info and the RAR info.

[lankeeyankee]

Has anyone gotten this to work with COWOA orders? It says in the docs it can tell if an order is COWOA but I cannot find any code that does this and if a COWOA customer tries to do a return they get redirected to the login page which obviously they can't use. I had done a ton of work on this around 4 years ago but unfortunately I lost all the data on that computer and hadn't kept a remote backup(reinforcing a valuable lesson that finally got through my super thick skull). And now I am so rusty with coding that I am spending a lot of time trying to figure it out without success.

[lankeeyankee]

I am using v1.5.5e

Fab plugin. Now I must be getting old as I cannot work out my challenge (problem). Under 'Information' this plugin put the title 'Returns Authorization Request' (RAR) I would like to change that to just say 'Returns' and the answer is alluding me.

Why I hear you say; It is so that I do not duplicate pages as I want to split 'Shipping & Returns' in to there own pages and using the page RAR I can combine both the Returns info and the RAR info.

If you are referring to the Information sidebox, you can change that in includes/languages/english/extra_definitions/your_template/returns_defines.php. If you don't use it much, the developer's toolkit in the tools section of the admin as great for finding these things.