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  1. #61
    Join Date
    Feb 2010
    Location
    Syracuse, NY
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    2,159
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    17

    Default Re: Flexible Return Authorization (RMA) Support Thread

    Quote Originally Posted by koi koi View Post
    Hi
    I have just installed this plug in and its a great feature
    everything is good exept one thing when a customer clicks on print the pop up comes up but no RMA# number comes up
    all i get is store logo
    store address
    RMA#
    Print
    isnt the RMA number be after RMA# if so how do i fix it so it is?
    Thanks
    I am away from my sandbox at the moment, will take a look at it when I return.
    Website - Github. Like the ZCA Bootstrap 4 Template? Donations Welcome. Bootstrap Plugins?

  2. #62
    Join Date
    Feb 2010
    Location
    Syracuse, NY
    Posts
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    Default Re: Flexible Return Authorization (RMA) Support Thread

    Quote Originally Posted by koi koi View Post
    Hi
    I have just installed this plug in and its a great feature
    everything is good exept one thing when a customer clicks on print the pop up comes up but no RMA# number comes up
    all i get is store logo
    store address
    RMA#
    Print
    isnt the RMA number be after RMA# if so how do i fix it so it is?
    Thanks
    Does the RMA# appear on the returns success page?

    If yes, after clicking the popup link - does the URL in the popup have the orders ID attached to it (&order_id=1)

    If yes, try re-uploading /includes/templates/YOUR_TEMPLATE/popup_returns/tpl_main_page.php
    Website - Github. Like the ZCA Bootstrap 4 Template? Donations Welcome. Bootstrap Plugins?

  3. #63
    Join Date
    Jul 2011
    Posts
    57
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    0

    Default Re: Flexible Return Authorization (RMA) Support Thread

    hi this is what is in the url bar http://www.mydomain.co.uk//index.php...88tc80rroktls7

    have re uploaded the /includes/templates/YOUR_TEMPLATE/popup_returns/tpl_main_page.php
    and nothing.
    yes the RMA~ does appear on the popup just no numberName:  Untitled.jpg
Views: 148
Size:  47.2 KB

  4. #64
    Join Date
    Feb 2010
    Location
    Syracuse, NY
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    17

    Default Re: Flexible Return Authorization (RMA) Support Thread

    Quote Originally Posted by koi koi View Post
    yes the RMA~ does appear on the popup just no number
    Does the orders Orders Status match the RMA configuration ADMIN Order Status.

    So if ADMIN Order Status = Processing[2]

    The orders Order Status must also be Processing
    Website - Github. Like the ZCA Bootstrap 4 Template? Donations Welcome. Bootstrap Plugins?

  5. #65
    Join Date
    Feb 2010
    Location
    Syracuse, NY
    Posts
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    17

    Default Re: Flexible Return Authorization (RMA) Support Thread

    Quote Originally Posted by rbarbour View Post
    Does the orders Orders Status match the RMA configuration ADMIN Order Status.

    So if ADMIN Order Status = Processing[2]

    The orders Order Status must also be Processing
    Sorry, disregard for this wouldn't apply to this plugin but a different version of.
    Website - Github. Like the ZCA Bootstrap 4 Template? Donations Welcome. Bootstrap Plugins?

  6. #66
    Join Date
    Feb 2010
    Location
    Syracuse, NY
    Posts
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    Default Re: Flexible Return Authorization (RMA) Support Thread

    Does the RMA# appear on the returns success page?

    Does it get returned to the ADMIN > orders > edit page ?
    Website - Github. Like the ZCA Bootstrap 4 Template? Donations Welcome. Bootstrap Plugins?

  7. #67
    Join Date
    Jul 2011
    Posts
    57
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    Default Re: Flexible Return Authorization (RMA) Support Thread

    Hi
    (Q1) Does the RMA# appear on the returns success page?
    (A) Yes

    (Q2) Does it get returned to the ADMIN > orders > edit page ?
    (A) Yes

    It even has the RMA# on the email it sends me and the email it sends the customer.
    Thanks

  8. #68
    Join Date
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    Default Re: Flexible Return Authorization (RMA) Support Thread

    sorry no rma number on customer email just admin email and admin area and rma success page?
    thanks

  9. #69
    Join Date
    Feb 2010
    Location
    Syracuse, NY
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    17

    Default Re: Flexible Return Authorization (RMA) Support Thread

    Quote Originally Posted by koi koi View Post
    sorry no rma number on customer email just admin email and admin area and rma success page?
    thanks
    I am trying to reproduce the same results on my dev site without success and have had no other "similar" issues reported.

    The only other thing I can think of is that a file was corrupted during upload, try re-uploading the catalog files 1 by 1.
    Website - Github. Like the ZCA Bootstrap 4 Template? Donations Welcome. Bootstrap Plugins?

  10. #70
    Join Date
    Jul 2011
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    Default Re: Flexible Return Authorization (RMA) Support Thread

    ok will do one last thing on customers email it states
    For additional information, you may view our Return Policy.
    http://leedskoiandpondcentre.co.uk/l...88tc80rroktls7
    which is fine which is the path to my shipping and returns.
    but it also shows this under it.
    Note: This email address was given to us during a Return Authorization
    Request submission. For questions, comments or concerns that you may have,
    please feel free to Contact Us.
    http://leedskoiandpondcentre.co.uk/leedskoiandpondcentreuk/index.php?main_page=shippinginfo&zenid=faq7gn5o51gc88tc80rroktls7
    shouldent the highlighted http// address be a link to my contact us page not the shipping and returns page.

 

 
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