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  1. #1
    Join Date
    Apr 2011
    Posts
    18
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    Default Need help retrieving my password

    I'm at a loss. I'm on tech support with hostmonster as they are hosting my site and I was told to start there with problems I'm having with getting any emails. Well I couldn't find my password, so I tried to have it sent to me. Big mistake. I can't get emails through my site and I got this error...
    Email Error: Could not instantiate mail function. Please check Admin->Configuration->Email Options->Email Transport.

    Now I can't log in to my account at all because it has sent a new password I can't get. Is there a way around this?
    I'm ready to cry!

  2. #2

    Default Re: Need help retrieving my password

    Hi,

    I think the only way is to use phpMyAdmin on your hosting panel
    to reset the password on the admin database table
    You may have a prefix for all your table names.

    http://www.zen-cart.com/content.php?...admin-password

    Please do not cry.

    Best regards,

  3. #3
    Join Date
    Apr 2011
    Posts
    18
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    0

    Default Re: Need help retrieving my password

    I'm sorry, I'm confused by your answer.
    I can't login because my password was changed when I tried to resend my password.
    I can't get the email with the new password as my email isn't working through zencart so they can't send me one.
    Amy

  4. #4

    Default Re: Need help retrieving my password

    Hi,

    The only way is to reset your password on the database.

  5. #5
    Join Date
    Apr 2011
    Posts
    18
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    0

    Default Re: Need help retrieving my password

    Quote Originally Posted by responsivezc View Post
    Hi,

    The only way is to reset your password on the database.
    Sorry I'm not good at this stuff. Do you have a link with step by step instructions?

  6. #6
    Join Date
    Dec 2006
    Location
    Seligman, MO U.S.A.
    Posts
    2,101
    Plugin Contributions
    5

    Default Re: Need help retrieving my password

    Amy, try this link. It should help you:

    http://www.zen-cart.com/content.php?...28i-lost-it%29

    Hope this helps.
    Teach them to shop and they will shop today;
    Teach them to Zen and they will OWN a shop tomorrow!

 

 

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