Host may be blocking Script

[corygatz]

About a week ago my site suddenly stopped accepting payment. You can go all the way though checkout process and when you click 'confirm payment' the site displays a blank page. I hired a couple of developers who were not able to find the problem within my site files.

Tonight I tried to do a fresh install in a testing folder and had the same thing happen when running the install. Here is the URL: http://kotapparel.com/138a/zc_instal...n_page=inspect

The only thing displayed on the page is the URL of the previous page you were on. I just need to know what to ask of my host to get them to stop blocking the script. If there is a way you can point me in the right direction that would be great. Thanks so much.

I am running zen-cart v 1.3.8a (I know it is a bit dated and my next step after fixing is to upgrade).

[DrByte]

the site displays a blank page

Since you're using a very old version (2006), many of the more modern troubleshooting tools don't exist in your site.
Plus you've got some ugly security problems by not upgrading.

Install the debug-logging script from the link mentioned in this article, and then consult the logs for which PHP errors are triggering your blank pages: http://www.zen-cart.com/content.php?124-blank-page

[corygatz]

I also get the same blank page when I try to install a fresh 1.5.1 version as well.

You can see the page here: https://www.kotapparel.com/151/zc_in...n_page=inspect

[DrByte]

It does appear that part of your problem is that your server is unable to do outbound SSL communications.

zc_install tests to see whether SSL is available, and that's where yours is dying.

You can simulate the problem here:

https://www.kotapparel.com/151/extras/curltester.php -- this tests non-SSL outbound communications -- and is working just fine at this moment

https://www.kotapparel.com/151/extra...ster.php?ssl=1 -- tests outbound SSL --- and is presently failing with the phrase "(none)" followed by empty HTML comments <!-- -->

(and the "(none)" is the server REFERRER URI .... all this is added by your hosting company, and has nothing to do with Zen Cart)

https://www.kotapparel.com/151/extra...r.php?paypal=1 -- tests outbound SSL to PayPal - and is failing with same symptoms

https://www.kotapparel.com/151/extra....php?authnet=1 -- tests outbound SSL to authorize.net and is failing with same symptoms

I suspect your host had some out-of-control spam or hacker infiltration and the server admin dropped some big massive blanket blockout on everything in an attempt to control it while recovering ... and they haven't put things back to normal yet, and you're suffering until they do.

Definitely a host problem. Get them to fix their mess.

[corygatz]

Exactly what I needed to know. Calling my host now, not very happy with them. Thanks so much for your help, truly appreciated!

[corygatz]

After waiting 45 min on hold ... my hosting company says it is a problem with missing code. It is nothing they can look at because it is 3rd party code. I sent them the message you posted above and they said you are mistaken.

I have loaded the entire site to a different hosting account and everything works fine with the exception of when I click on 'Confirm Checkout' in step 3 it takes me back to step 2.

If I run the Curl test script on my testing host here: https://www.ssiorders.com/kot-test/e...t.php?paypal=1

Array
(
[url] => "https://api-3t.paypal.com/nvp"
[content_type] => text/plain; charset=utf-8
[http_code] => 200
[header_size] => 153
[request_size] => 166
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 0.243244
[namelookup_time] => 0.001226
[connect_time] => 0.038974
[pretransfer_time] => 0.167491
[size_upload] => 37
[size_download] => 146
[speed_download] => 600
[speed_upload] => 152
[download_content_length] => 146
[upload_content_length] => 37
[starttransfer_time] => 0.243134
[redirect_time] => 0
)


ACK=Failure&L_ERRORCODE0=81002&L_SHORTMESSAGE0=Unspecified%20Method&L_LONGMESSAG E0=Method%20Specified%20is%20not%20Supported&L_SEVERITYCODE0=ErrorEOF

[DrByte]

Your old host is clearly mistaken; the person you talked to clearly doesn't know what they're talking about. You'll need to find someone at a high enough skill level to understand and fix the problem. Or dump them.

The CURL results on your new host show clear open functional communications with PayPal, and also with Authorize.net: https://www.ssiorders.com/kot-test/e....php?authnet=1

[corygatz]

Once again you are exactly right (you already knew that). I loaded all of the proper PayPal info onto my testing server and all is working fine. I will be changing hosts and re-uploading the site tonight. Thank you for all of your help!

Next step will be an upgrade to the newest version of Zen-Cart!

[Black Dougall]

Out of curiosity, what hosting company did you have problems with?