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  1. #1
    Join Date
    Mar 2009
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    New York
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    Default Customer is not able to download a product after purchase

    I use zen cart 1.5.1 with ccavenue for payment gateway and zone rates for shipping.

    Under the category ebook I sell downloadable books. Our ccavenue used to crash without a shipping address so I used to fool it by giving a very small weight and setting shipping for that weight to zero. However my problem is that customer is not able to see the download link after purchase. I have read the forum again and again seen video etc. But I must be doing something wrong that customer is not able to download the product. Currently there an ebook called "Day by day with Bhagavan". Which has the settings as shown in screen shot. Can you help me find the error? I am adding two screen shots for the product. Everything works OK except the customer is not getting the download link. I have set the weight for this product to zero
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
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    69,474
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    Default Re: Customer is not able to download a product after purchase

    And when you go to the Attributes Controller ... and look at this Product you see the green dot next to the filename, correct?

    Is the filename a Zip file?

    What is the size, number of days and download attempts that you have set on the Attribute?
    Linda McGrath
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  3. #3
    Join Date
    Mar 2009
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    New York
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    Default Re: Customer is not able to download a product after purchase

    Yes I see green light. The file name is "daybyday.zip" The number of days is 7 and the number of downloads two.

  4. #4
    Join Date
    Mar 2009
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    Default Re: Customer is not able to download a product after purchase

    I have sent the details via PM to you.

  5. #5
    Join Date
    Mar 2009
    Location
    New York
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    Default Re: Customer is not able to download a product after purchase

    The size of the file is 817 KB

 

 

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