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  1. #1
    Join Date
    Feb 2011
    Location
    North Florida
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    Default New customers and orders not showing on admin home or individual pages

    We just upgraded from 1.3.8 to 1.3.9h. Everything seems to be working fine. New customers can register. Orders are going through, getting payment processed, and emails are coming through. However, none of that is showing up in zen. There are no new customers or orders on the admin home page and no customers or orders at all under Customers - Customers and Customers - Orders. I have checked the databases and all customers and orders are there dating back to 2004 including the test customers and orders we just registered and places after the upgrade. Any idea why they are getting to the database but not to zen? Any idea how to fix it?

  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
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    69,403
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    6

    Default Re: New customers and orders not showing on admin home or individual pages

    When you upgraded ... did you go to each of the Modules for Payment, Shipping and Order Totals and:

    1 Save each modules settings to NotePad

    2 Click on REMOVE, INSTALL and then re-configure

    doing this for every single one of them?


    Have you tried your Test Customer account and tried to make an order yourself?

    Have you tested your email in your Zen Cart Admin and tried to send an email?

    Have you tried using the Contact Us on your shop and send an email?

    Have you checked that the two configure.php files are using the correct database information in:
    /includes/configure.php

    /your_admin_dir/includes/configure.php
    Linda McGrath
    If you have to think ... you haven't been zenned ...

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  3. #3
    Join Date
    Feb 2011
    Location
    North Florida
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    Default Re: New customers and orders not showing on admin home or individual pages

    Quote Originally Posted by Ajeh View Post
    When you upgraded ... did you go to each of the Modules for Payment, Shipping and Order Totals and:

    1 Save each modules settings to NotePad

    2 Click on REMOVE, INSTALL and then re-configure

    doing this for every single one of them?
    Yes to both.


    Have you tried your Test Customer account and tried to make an order yourself?
    We actually have a live site in which we created a new customer and made a couple of orders. The new customer is in the database and the orders are there but neither shows up in zen.

    Have you tested your email in your Zen Cart Admin and tried to send an email?
    No, but we are getting orders emailed to us from zen. They just aren't showing up in the admin panel.

    Have you tried using the Contact Us on your shop and send an email?
    Just sent one and get a message that message sent successfully. Waiting to hear from recipient if he receives it.

    Have you checked that the two configure.php files are using the correct database information in:
    /includes/configure.php

    /your_admin_dir/includes/configure.php
    Just checked. It was different in the admin/includes/configure.php. Updated and waiting to see if the server does anything with it. As of a couple minutes after the update nothing different.

  4. #4
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
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    6

    Default Re: New customers and orders not showing on admin home or individual pages

    When you say it was different in the Admin, was it pointing to a different database or using different paths or settings for the server settings for your domain?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
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  5. #5
    Join Date
    Feb 2011
    Location
    North Florida
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    Default Re: New customers and orders not showing on admin home or individual pages

    Different database. It's pointing to the correct one no.

    Contact us works.

  6. #6
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
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    Default Re: New customers and orders not showing on admin home or individual pages

    If you were pointed to the wrong database when you did the updates or the resets on all of the modules you may what to check everything is still valid ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  7. #7
    Join Date
    Feb 2011
    Location
    North Florida
    Posts
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    Default Re: New customers and orders not showing on admin home or individual pages

    Quote Originally Posted by Ajeh View Post
    If you were pointed to the wrong database when you did the updates or the resets on all of the modules you may what to check everything is still valid ...
    Just went back and did the following:

    When you upgraded ... did you go to each of the Modules for Payment, Shipping and Order Totals and:

    1 Save each modules settings to NotePad

    2 Click on REMOVE, INSTALL and then re-configure

    doing this for every single one of them

    Still no change. Customers and orders are not showing up.

  8. #8
    Join Date
    Apr 2007
    Location
    Ontario, Canada
    Posts
    1,211
    Plugin Contributions
    12

    Default Re: New customers and orders not showing on admin home or individual pages

    Have you tried to place an order then track it yourself through the database directly?

    The admin needs to 'see' data in order to 'display' it.
    The cart needs to 'record' said data to the database.

    Assuming your settings are correct, Ajeh mentioned things may not be valid... is the admin looking in the correct table/field for the data?

    Is the data actually being recorded?
    Twitch.
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  9. #9
    Join Date
    Feb 2016
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    sadasd
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    Default Re: New customers and orders not showing on admin home or individual pages

    thank you sir

 

 

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