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  1. #1
    Join Date
    Apr 2009
    Posts
    30
    Plugin Contributions
    0

    Default Gift Voucher coupon - not applying properly

    Hi Guys,

    It was brought to our attention by one of our customers that his $50 Gift Voucher didn't work properly.

    He ordered a product for $45 with $13 shipping ($58) and had a $50 Gift Voucher so in fact owes us another $8

    Below is what occurred.

    Sub-Total: $45.00
    Australia Post - Regular Post (eParcel - Trackable): $13.00
    Gift Certificates: -$8.00
    If paying by Visa/Mastercard - Credit Card Surcharge (2.8%): $0.00
    Total: $0.00

    And his gift voucher total in shop is still set for $42.

    What Im trying to find out is why this is working this way (incorrectly) and how I can remove that $42 balance from his account.

    Could this be related to OT module sort order?

    Modules Sort Order Action
    COD Fee ot_cod_fee
    Discount Coupon ot_coupon 280 Info
    Group Discount ot_group_pricing 290 Info
    Gift Certificates ot_gv 840 Info
    Low Order Fee ot_loworderfee Info
    Reward Points ot_reward_points Info
    Reward Points Tiered Discount ot_reward_points_discount 900 Info
    Reward Points earned ot_reward_points_display 1000 Info
    Shipping ot_shipping 200 Info
    Sub-Total ot_subtotal 100 Info
    Surcharge Fee ot_surcharge 950 Info
    Tax ot_tax Info
    Total ot_total 999

    Any assistance appreciated.

    Mick

  2. #2
    Join Date
    Sep 2008
    Posts
    210
    Plugin Contributions
    21

    Default Re: Gift Voucher coupon - not applying properly

    For your problem, It related to your total modules.

    If you want to reset his balance, you will have to use phpMyadmin to do it.
    Our Site: http://zucando.com
    Marketing Plugins: Marketing Modules
    Free Response Templates: Responsive Templates

  3. #3
    Join Date
    Apr 2009
    Posts
    30
    Plugin Contributions
    0

    Default Re: Gift Voucher coupon - not applying properly

    Thanks - how is it related? Is it the sort order?

  4. #4
    Join Date
    Sep 2008
    Posts
    210
    Plugin Contributions
    21

    Default Re: Gift Voucher coupon - not applying properly

    Quote Originally Posted by marmi01 View Post
    Thanks - how is it related? Is it the sort order?
    It did not relate with sort order. You will have to check each order total module to specify the problem. This needs a long time :)
    Our Site: http://zucando.com
    Marketing Plugins: Marketing Modules
    Free Response Templates: Responsive Templates

 

 

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